Application Administrator

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Deliver first-tier technical assistance for a variety of SS&C hosted applications.

• Ensure that application uptime and service level targets are consistently met.

• Verify that application job scheduling and server operations function effectively.

• Engage in the repair and restoration of processing and systems availability during incidents or failures.

• Lead or support root cause analysis efforts to prevent future occurrences.

• Monitor the availability and performance of applications.

• Diagnose infrastructure, application, database, and network issues alongside peers and customers.

• Coordinate and communicate with teams regarding tasks and escalations utilizing Agile methodologies.

• Participate in 24x7 escalation and rotation support.

• Assist with new virtual and cloud solutions.

• Adhere to change management protocols.

• Create and maintain pertinent documentation.

• Take part in Disaster Recovery validation scenarios.

⛳️ Requirements

• Required availability from Monday to Friday, 4:00 PM to 12:00 AM Eastern Time.

• Occasional weekend morning coverage may be needed for maintenance activities.

• Strong understanding and practical knowledge of Windows and/or Linux operating systems.

• Familiarity with encryption tools such as PGP and GPG.

• Knowledge of GNU SFTP server configuration and troubleshooting.

• Understanding of scripting technologies and/or a willingness to learn.

• Self-motivated individual with robust problem-solving abilities.

• Highly reliable and consistently fulfills commitments.

• Possess a positive attitude.

• Professional demeanor with exceptional interpersonal and written communication skills.

• Interest in cloud computing and a passion for technology.

• Eagerness to quickly acquire new knowledge.

• Capability to think on one’s feet.

• Ability to collaborate effectively as part of a cohesive team.

• Bachelor's or Master's Degree in Computer Science or a related field.

• Some relevant professional experience or prior internship.

• Excellent written and verbal communication skills.

• Familiarity with VAX VMS Operating Systems is a significant advantage.

• Knowledge of Kubernetes and/or container technologies is a major plus.

• Experience supporting complex internal and client-facing environments is a notable asset.

• Exposure to troubleshooting Microsoft products and protocols is a plus.

• Experience working with enterprise applications is advantageous.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan with company match.

• Paid time off.

• Holiday pay.

• Parental leave.

• Opportunity for professional development reimbursement.

• Potential eligibility for an annual discretionary bonus.

• Possible eligibility for equity awards, including restricted stock units or stock options.