Appian Forward Deployed Product Owner

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Design, configure, and enhance business process workflows utilizing Appian Designer.

• Collaborate with business product owners, operations leaders, technology teams, and risk partners to gather requirements, map processes, define user needs, and prioritize enhancements.

• Take ownership of and manage product backlog items, which include user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios, and release-ready requirements.

• Facilitate stakeholder working sessions to delineate current-state and future-state workflows, identify friction points, iterate on MVP designs, address issues, and ensure alignment.

• Assess opportunities to leverage shared capabilities across workflows and business sectors.

• Utilize AI-assisted and agentic AI tools for discovery, process analysis, documentation, prototyping, testing, defect analysis, and communication.

• Implement design thinking, analytics, business process engineering, and user feedback into product decisions and ongoing improvements.

• Assist with QA, UAT, regression testing, production validation, defect documentation, and ensuring release readiness.

• Collaborate with technology teams on integrations, data dependencies, security, platform constraints, and production support.

• Stay updated on Appian capabilities and propose responsible applications of new features.

• Advocate for Appian governance, reusability, modular design, versioning, packaging, maintainability, and controlled delivery.

• Engage in agile ceremonies, including standups, planning, backlog refinement, demos, and retrospectives.

• Create and manage Appian reports and dashboards to monitor workflow performance, user activity, operational quality, and business metrics.

• Comply with risk and regulatory standards, policies, controls, and escalation protocols.

• Uphold internal control standards and implement solutions for audit and regulatory issues.

• Foster a sense of belonging and embody the M&T Bank brand.

• Perform other related responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree with a minimum of 10 years’ experience in business, analytics, technical, digital product, transformation, or product ownership; alternatively, a combined minimum of 14 years’ higher education and/or relevant work experience, including at least 10 years’ relevant experience.

• Practical experience with Appian, encompassing the building, configuring, testing, or support of workflows, forms, interfaces, records, process models, reports, dashboards, or related Appian components.

• Background in financial services and/or fintech, with exposure to regulated business processes and associated domains.

• Experience as a product owner, product analyst, business analyst, transformation lead, or workflow designer in an agile or iterative delivery context.

• Proficient in writing user stories, acceptance criteria, specifications, process flows, business rules, UI concepts, testing scenarios, or release documentation.

• Strong analytical and problem-solving abilities.

• Familiarity with QA, UAT, regression testing, defect triage, test case development, production validation, or other quality assurance practices.

• Working knowledge of AI-assisted tools or concepts related to agentic AI and responsible AI usage.

• Capability to bridge business and technical teams while articulating constraints, risks, dependencies, and tradeoffs.

• Excellent verbal and written communication skills.

• Ability to manage competing priorities and work independently in a dynamic, regulated transformation environment.

• Appian Level 1 certification or higher, or equivalent hands-on experience with Appian Designer (preferred).

• Familiarity with SAIL expressions (preferred).

• Understanding of Appian reusability, versioning, packaging, release management, performance, and governance (preferred).

• Experience with Appian AI, Case Management Studio, RPA, data fabric, connected systems, integrations, or document management workflows (preferred).

• Experience with agentic AI or AI-assisted development tools such as Claude Code, Codex, Open Claw, or Hermes (preferred).

• Background with other low-code/no-code platforms (preferred).

• Strong comprehension of process mapping, process engineering, service design, user journey design, and operational improvement methods (preferred).

• Experience in developing or launching digital capabilities in financial services or related domains (preferred).

• Collaboration experience with UX, design, data, architecture, cybersecurity, risk, legal, compliance, or operations teams (preferred).

• Knowledge of Agile, Lean, design thinking, systems thinking, and continuous improvement principles (preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health care plans including medical, dental, and vision.

• Generous paid time off and holidays.

• Opportunities for continuous learning and professional development.

• Flexible work arrangements, including remote work options.