APAC Project Manager

This is a fully remote position, open to applicants in Asia.

📋 Description

• Lead and facilitate the customer journey for a duration of 6–12 weeks following the addition of each new customer until onsite coaching commences.

• Engage in onsite Success Plans and concentrate customers on essential activities.

• Verify that signals are correctly connected and tested prior to the initiation of onsite coaching.

• Assist with the infrastructure and installation related to Visual Factory.

• Provide guidance to customers and support configuration to align Redzone with their manufacturing operations.

• Recognize and mitigate risks in collaboration with customer teams, the Coaching Director, and Platform Leadership.

• Supervise the deployment of Redzone software for multiple concurrent clients, from sales transition through to onsite coaching.

• Configure Redzone software to correspond with client production processes, encompassing product, equipment, and run-rate data.

• Ensure that plant automation signals deliver precise, real-time shop-floor data.

• Coordinate contractor hardware and automation tasks while adhering to project timelines and budget plans.

• Conduct weekly status meetings with active project teams across various clients.

• Direct project management efforts towards successful software deployment and achieving a “Green Go Live.”

• Manage client relationships, ensuring satisfaction, addressing requests, and handling critical incidents.

• Escalate critical-path issues and risks that may lead to delays or unsatisfactory results.

• Maintain project templates, training materials, and client communication resources.

• Assist onsite Continuous Improvement Coaches and customers with configuration, expansion, and automation needs.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Knowledge of shop-floor environments, workflows, and processes within the Food & Beverage and Consumer Packaged Goods sectors.

• Strong judgment and exceptional assessment capabilities.

• Outstanding interpersonal and organizational abilities.

• Experience in project management, preferably in software or systems deployments.

• Excellent written and verbal communication skills.

• Background in managing or supporting software projects of varying sizes, complexities, and contractual types.

• Demonstrated ability to navigate challenges and successfully complete tasks.

• Proficiency in MS Office Suite, Windows operating systems, and Apple hardware/operating systems.

• Capability to plan, organize, and operate effectively in a fast-paced environment.

• Ability to juggle multiple deadlines and responsibilities.

• Skill in developing and sustaining strong relationships with clients and internal stakeholders.

• Capacity to self-manage and prioritize tasks across active projects to meet critical-path deadlines.

• Ability to thrive in a high-paced, high-growth environment.

• Technical comfort in discussing networking, wireless, and software requirements.

• Familiarity with Programmable Logic Controllers (PLC) is advantageous but not mandatory.

• Bachelor’s degree in a relevant field such as Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, or Business Management.

• Over 4 years of experience in a similar role providing direct coaching to business clients.

• Willingness to travel 40% of the time.

🏝️ Benefits

• Programs designed to assist employees in achieving a healthy work-life balance.

• Opportunity to be part of a growing business during its next phase of expansion and transformation.

• A collaborative culture with supportive colleagues.

• An environment that fosters growth and opportunities.

• Prioritization of idea-sharing over hierarchy or levels.

• Compensation packages tailored to experience and skill set.