Annuity Operations Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and execute both financial and non-financial annuity transactions, which encompass application processing, tax inquiries, 1035 exchanges, maturity notifications, transfers, annuity maintenance, disbursements, and settlement options.

• Deliver exceptional service to customers and producers via phone, live chat, and email.

• Engage with customers, producers, and internal departments to address requests, inquiries, confirmations, and taxation within established service levels.

• Review documents to ensure compliance with legal and contractual standards.

• Evaluate guidelines, rules, and regulations against both legislative and corporate requirements.

• Maintain Accounts Payable records to facilitate payments and withdrawals for payout annuities.

• Update valuation spreadsheets, databases, taxation systems, and manual tax records as necessary.

• Perform calculations related to cash values, tax gains, and withholding tax.

• Assist team members during their absences and during periods of high workload.

• Keep accurate records of Settlement Options.

• Strive to meet or exceed service-level agreements and recognize opportunities for process enhancements.

• Review, revise, and develop annuity standard operating procedures.

• Contribute to projects and strategic initiatives as needed.

• Ensure adherence to procedures, regulatory standards, internal controls, as well as AML and KYC requirements.

• Collaborate with the team to identify and mitigate operational risks.

⛳️ Requirements

• A university degree or college diploma in financial services is required.

• 2–3 years of pertinent experience in the financial services sector.

• A technical aptitude for comprehending annuity products is essential.

• Extensive knowledge of US annuities practices, products, and associated rules and regulations.

• A thorough understanding of state legislation, particularly regarding taxation, is a valuable asset.

• LOMA AAPA, Certificate in Retirement Essentials, or FLMI designation is preferred.

• Bilingual proficiency in Spanish is a plus.

• Excellent verbal and written communication skills are necessary.

• A strong commitment to providing outstanding customer service and fostering a collaborative, team-oriented environment.

• Ability to effectively manage daily workflows and reliably meet deadlines.

• Capability to work both independently and as part of a team.

• Proficient in identifying issues and implementing effective solutions.

• Strong problem-solving, de-escalation, and conflict resolution skills.

• Competence in managing multiple tasks and adapting to shifting priorities in a fast-paced setting.

• Advanced knowledge of Microsoft Office, particularly Excel, is required.

• Familiarity with CRM systems; experience with AWS Amazon Connect is an asset.

• Demonstrated aptitude for mathematics, attention to detail, and accuracy in work.

• Availability during operational hours from 9:00 am to 5:00 pm Eastern Time.

• Flexibility for occasional weekend shifts and statutory holidays may be necessary.

🏝️ Benefits

• Discretionary variable incentive plan for eligible employees, depending on individual and company performance.

• An accessible candidate experience with accommodations during the recruitment process.