Analyst, People Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and oversee employee lifecycle processes within the HRIS, which includes onboarding, job and manager transitions, transfers, organizational modifications, and offboarding.

• Recognize People Operations activities that could benefit from AI agents, agentic workflows, and automation of workflows.

• Create, configure, test, document, and continuously enhance HR workflows that integrate HRIS, Jira Service Management or ServiceNow, payroll, benefits, knowledge repositories, and other sanctioned systems.

• Assist with HRIS configuration, workflows, integrations, custom fields, system upgrades, validation tables, business rules, forms, calculated fields, and reference data.

• Ensure role-based access, security measures, audit support, data privacy protocols, and human review controls for AI-enhanced HR workflows are maintained.

• Aid in HRIS upgrades, releases, new modules, process implementations, requirements gathering, user acceptance testing, communication, training, and follow-up after launch.

• Collaborate with HR, Payroll, Benefits, Talent, Finance, IT, managers, employees, and external vendors to streamline processes and address HR technology inquiries.

• Generate and uphold HR reports, dashboards, recurring metrics, ad hoc analyses, data reconciliations, and actionable insights.

• Maintain definitions of HR data, KPIs, reporting standards, agent knowledge sources, workflow schemas, test cases, SOPs, job aids, and training resources.

• Oversee the accuracy and integrity of HR data through audits, reconciliations, corrections, quality checks, and output reviews.

• Provide first- and second-level support for HRIS, reporting, agent, and workflow issues; investigate root causes and facilitate resolution.

• Assist with HR technology and People Operations initiatives, including timelines, stakeholder communications, testing plans, pilots, releases, and documentation.

• Assess AI-enabled HR technology capabilities and vendor roadmaps, translating potential opportunities into prioritized use cases.

• Support training related to HR systems, AI agents, data, AI literacy, and self-service options.

• Help ensure compliance with activities concerning employee records, HR data, reporting, AI-enabled workflows, privacy, and regulatory obligations.

• Manage company data responsibly, adhere to policies and compliance requirements, and undertake additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree or university degree in Human Resources, Finance, Business, Economics, or a related field, or equivalent years of relevant work experience.

• A minimum of 3 years of proven experience in People Operations, HRIS administration, HR reporting and analytics, payroll operations, or a related field.

• Proficient Excel skills, including lookups, data validation, conditional logic, pivot tables, and the ability to analyze and reconcile large, complex datasets.

• Familiarity with HR data governance, employee lifecycle processes, data privacy practices, and HR reporting standards.

• Strong customer-oriented support skills and the ability to communicate with professional candor.

• Excellent ownership, sound judgment, and meticulous attention to detail.

• Capability to work collaboratively across various functions, prioritize competing requests, and follow through on commitments.

• Must be legally authorized to work in the assigned country without the need for visa sponsorship.

• Preferred: experience with HRIS reporting, workflow automation, data integrations, APIs, AI assistants or AI agent applications, Power BI, Tableau, or Snowflake.

• Experience with ADP Workforce Now is also preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer match.

• Generous paid time off and holiday policy.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.