Analyst, Network Enrollment

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Assist in the enrollment and onboarding processes for pharmacies interested in joining the pharmacy network.

• Evaluate enrollment applications and accompanying documentation for thoroughness and precision.

• Provide support to pharmacies and their corporate headquarters regarding enrollment inquiries and participation requirements.

• Execute pharmacy additions, modifications, terminations, and other participation alterations following established protocols.

• Investigate and resolve standard enrollment, participation, and provider data issues.

• Oversee enrollment requests to guarantee timely execution of necessary processing steps.

• Aid in pharmacy outreach initiatives concerning enrollment updates, participation requirements, and operational communications.

• Create and assess reports related to pharmacy enrollment, participation status, and the quality of network data.

• Detect data inconsistencies and escalate complex issues to senior team members when appropriate.

• Engage in process improvement efforts aimed at enhancing enrollment accuracy, turnaround times, and pharmacy satisfaction.

• Adhere to established policies and procedures while expanding knowledge of pharmacy network operations and enrollment processes.

⛳️ Requirements

• A minimum of 4 years of professional experience in customer service, healthcare operations, administrative support, pharmacy operations, or a related area.

• Excellent attention to detail and strong organizational capabilities.

• Proficient verbal and written communication skills.

• Ability to juggle multiple priorities and adhere to established deadlines.

• Proven problem-solving and critical-thinking abilities.

• Skillful use of Microsoft Office applications, including Excel, Word, and Outlook.

• Capability to work both independently and collaboratively within a team setting.

• A commitment to delivering outstanding service to both internal and external stakeholders.

• Bachelor’s Degree in Business Administration, Healthcare Administration, Public Health, Pharmacy Administration, Communications, or a related field, or an equivalent combination of work experience and education.

• Experience in supporting customers, providers, pharmacies, or business partners in a professional capacity.

• Understanding of pharmacy operations, healthcare administration, or provider enrollment procedures.

• Basic knowledge of healthcare or pharmacy terminology.

• Proven ability to learn new systems, processes, and technologies quickly.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources promoting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program, in addition to base pay.