Analyst – Fraud/Loss Prevention

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Accurately and promptly complete order screening.

• Determine whether transactions are valid or fraudulent.

• Reach out to customers via phone to confirm purchases through regular inbound and outbound communication.

• Recognize and propose improvements to the fraud detection process.

• Detect fraud patterns and share insights with the team and management.

• Oversee voicemail, email, messages, and other communication channels for support requests.

• Foster effective working relationships with both internal and external departments.

• Examine customer transactions and fraud claims initiated by customers or financial institutions.

• Conduct address verification using both internal and third-party tools.

• Analyze information and reports to identify and address potential credit card fraud and other issues impacting the business.

⛳️ Requirements

• A minimum of two years of full-time work experience.

• Preferably, at least one year of experience in a customer service or call center environment.

• Experience in e-commerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is advantageous.

• Excellent written and verbal communication abilities.

• Proficient typing skills and a professional telephone demeanor.

• Detail-oriented with robust analytical and organizational capabilities.

• Highly proactive and inherently curious.

• Ability to comprehend multiple systems and processes.

• Capacity to work efficiently in a fast-paced, ever-changing environment while managing stress and adhering to deadlines.

• Ability to operate independently with minimal supervision.

• Dependable, punctual, and possesses a strong attendance record.

• Flexible availability for a 5-day workweek, including Saturdays and/or Sundays and holidays; shifts may vary based on business requirements.

• High school diploma or equivalent is required.

🏝️ Benefits

• Part-time employment opportunities.

• Equal employment opportunity for all candidates.

• Reasonable accommodations for physical, mental, and religious needs.

• Opportunities for professional and personal development.

• A diverse and inclusive workplace culture.