Analista Funcional, Plataforma de Aprendizaje – Blackboard

This is a fully remote position, open to applicants in Peru.

📋 Description

• Provide second-level (L2) support for the learning platform and address new requests.

• Handle incidents, administrative inquiries, and requirements related to users, courses, enrollments, cloning, backups, roles, and privileges.

• Administer and keep the platform up to date.

• Conduct functional tests (UAT) in testing environments prior to production deployment.

• Monitor the health of the platform and its integrated tools.

• Escalate technical issues promptly.

• Prepare reports and operational summaries.

• Document projects and integrations.

⛳️ Requirements

• Bachelor's degree in Systems Engineering, Computer Science, or related fields. The degree is preferred.

• A minimum of 3 years in similar support or functional administration roles for learning platforms (LMS).

• A functionally oriented role with technical knowledge. Does not supervise personnel.

• Administration or functional support of a learning platform (such as Blackboard or other LMS like Moodle, Canvas, or D2L).

• Incident and requirement handling, along with management of roles and privileges.

• Functional testing (UAT) and support during production deployments.

• Data analytics, reporting, and advanced proficiency in Office tools.

• Intermediate knowledge of HTML and JavaScript.

• Intermediate SQL skills.

• Specific prior experience with Blackboard is not required; the team provides training and support.

• Desired knowledge: experience in the educational sector; maintenance of ETLs and integration scripts; C# and Python; integration of services via APIs; development methodologies and project management.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Dynamic and collaborative work environment.