Analista Funcional, CRM Dynamics 365

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Comprehend thoroughly the functional ecosystem of the client's CRM, including its configuration, business processes, and integrations.

• Analyze and grasp the functional processes associated with Dynamics 365 and the business requirements.

• Map and understand the interaction of the CRM with other systems of the client and external providers.

• Actively participate in the knowledge transfer during Phase 0.

• Identify and analyze potential future developments/evolutions.

• Support in monitoring and resolving functional incidents with a comprehensive view of the system.

• Document processes and solutions in detail.

• Coordinate with technical and business teams.

⛳️ Requirements

• Proven experience as a Functional Analyst.

• Strong functional knowledge of Microsoft Dynamics 365 CRM (mandatory).

• Experience in analyzing functional processes and integrations between systems and platforms.

• High capacity for learning and autonomy to quickly understand an existing environment in a transitional phase.

• Strong oral/written communication skills and structured documentation capabilities.

• Availability to align with the working hours of Spain.

🏝️ Benefits

• Opportunity to work in a dynamic environment.

• Access to professional development and training programs.

• Competitive compensation package.