Analista de Customer Success Júnior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct onboarding and post-sale support.

• Manage a portfolio of doctors throughout the mentoring process.

• Monitor participation in classes and engagement with assignments.

• Identify risks of attrition and take preventive measures.

• Maintain active contact with students showing low participation.

• Update and organize information in CRM (Monde) and spreadsheets.

• Ensure adherence to internal Customer Success processes.

• Participate in classes and webinars (including evening sessions when necessary).

• Lead individual follow-up meetings.

• Ensure a consistent experience that aligns with the company culture.

⛳️ Requirements

• Previous experience in Customer Success, customer service, or post-sale support.

• Proficiency in the Microsoft Office Suite.

• Experience with CRM systems.

• Strong organizational skills and discipline for managing portfolios.

• Excellent verbal and written communication skills.

• Availability for meetings with video on.

• Willingness to attend evening classes (Mondays and Thursdays).

• Advantage: experience with premium or high-ticket clientele.

• Advantage: background in mentoring, education, or information products.

• Advantage: experience in client retention and follow-up for recurring customers.

• A consultative approach is essential.

• Advantage: familiarity with Customer Success metrics (retention, churn, engagement, NPS).

🏝️ Benefits

• Opportunity for professional development and growth.

• Collaborative and dynamic work environment.

• Access to training and educational resources.