Analista de Campañas y Contactabilidad

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Identify opportunities for improvement in campaign flows

• Propose optimizations based on data, experimentation, and continuous analysis

• Develop reports and dashboards to monitor key performance metrics

• Integrate new communication channels with technology, data, and digital transformation teams

• Automate the execution and scheduling of multichannel campaigns

• Analyze campaign behavior and provide actionable insights to the Strategy and Operations teams

• Monitor the contactability of renewal campaigns across all channels

• Generate early alerts and activate corrective actions to enhance indicators

⛳️ Requirements

• Degree in Engineering, Business Administration, Accounting, or related fields

• At least 2 years of experience in contact center campaigns, contactability, or Workforce

• Experience in developing reports and dashboards to track management, performance, and productivity indicators

• Analytical skills and relationship-building abilities

• Knowledge of dialing, messaging, or customer contact tools

• Ability to identify improvement opportunities through data analysis

• Capacity to work with different areas and contribute to data-driven decision-making

🏝️ Benefits

• Fixed-term contract for 4 months, directly with the company, plus additional benefits

• 100% remote work mode from anywhere in Colombia

• Benefits, Well-being, and Balance Plan

• Support for continuous learning and professional and personal growth

• Inclusive and diverse work environment