AMS Support Consultant – Administration, Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee daily administration of OpenText Content Server, which includes managing users, groups, and roles; configuring permissions and inheritance; and administering workspaces, folders, and objects.

• Manage operational support through updates to categories, attributes, and metadata.

• Implement configuration changes under the control of change management.

• Monitor and manage background jobs, queues, and scheduled tasks within the Content Server.

• Identify and address job failures, backlogs, and performance-related issues.

• Coordinate restarts and maintenance activities following operational protocols.

• Address L2/L3 incidents and service requests in accordance with SLAs.

• Conduct root-cause analysis for recurring problems and execute corrective measures.

• Provide timely communication and updates to relevant stakeholders.

• Provision and de-provision users and groups as necessary.

• Troubleshoot issues related to access, permissions, and visibility.

• Assist with onboarding/offboarding processes and role-based access modifications.

• Analyze Content Server logs and diagnostics to pinpoint issues.

• Aid in resolving login/authentication problems, performance slowdowns, and configuration discrepancies.

• Collaborate with infrastructure, database, and network teams as needed.

• Support the deployment of configuration changes and fixes across different environments.

• Assist with patching, upgrades, and post-deployment validation processes.

• Ensure consistency of the environment across Development, QA, and Production stages.

• Maintain operational documentation, runbooks, and standard operating procedures (SOPs).

• Ensure compliance with audit and governance standards.

• Contribute to initiatives aimed at continuous improvement within the AMS framework.

• Report directly to the Director of Delivery.

⛳️ Requirements

• 8–12+ years of experience in supporting enterprise ECM platforms.

• 5+ years of direct experience with OpenText Content Server AMS/support.

• Background in AMS or managed services environments that utilize ticketing systems and adhere to SLAs.

• Experience with OpenText Extended ECM (xECM) or SAP-integrated setups.

• Familiarity with OpenText Archive Center, Core Capture, or VIM.

• Understanding of authentication/SSO integrations (LDAP, AD, SAML).

• OpenText certifications are advantageous.

🏝️ Benefits

• In addition to local statutory benefits, receive paid time off and holidays.

• Retirement Planning options available.

• Participate in a Bonus Program.

• Long-Term Incentive Plan offered.

• Potential for commissions on client referrals.

• Opportunities for Professional Development.

• Cell phone and Internet Reimbursement provided.