Alternative Formats Quality Coordinator

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Establish, document, and uphold quality assurance standards, procedures, checklists, evaluation criteria, and acceptance requirements for accessible communications and alternative-format projects.

• Perform direct QA evaluations of accessible PDFs, electronic text or data-CD content, large print in 18-point Arial, and other deliverables assessed using approved standards, tools, and testing methods.

• For Braille, audio, tactile, language-dependent, or other specialized outputs, assess and document vendor QA methodologies, reviewer qualifications, test results, sampling evidence, and formal approvals.

• Review vendor deliverables and associated quality documentation to ensure compliance with client, contractual, regulatory, and Avantpage requirements prior to acceptance.

• Execute accessibility and usability testing utilizing industry-standard validation tools, screen readers, and assistive technologies; document defects clearly and consistently.

• Engage in client meetings to clarify requirements, explain QA processes or findings, and support accessibility-related reviews and escalations.

• Collaborate with Project Managers, clients, vendors, and internal subject-matter experts to address quality issues, complaints, and accessibility-related risks.

• Monitor quality metrics and vendor performance; provide feedback, corrective-action requests, root-cause analysis, and recommendations for improvement.

• Create and present internal training and practical guidance on document accessibility standards, alternative-format QA, and quality expectations.

• Assist with audits, client reviews, vendor evaluations, and continuous-improvement initiatives related to accessibility and alternative-format services.

• Stay updated on evolving accessibility regulations, standards, testing methodologies, assistive technologies, and industry best practices.

• Concentrate on quality oversight and vendor management instead of production or remediation.

⛳️ Requirements

• A Bachelor's degree in Accessibility, Digital Publishing, Communications, Linguistics, Quality Management, or a related field, or equivalent practical experience.

• Over 2 years of experience in accessibility quality assurance, document accessibility, digital publishing, accessible content, or a related field.

• Strong understanding of WCAG, PDF/UA, document accessibility principles, and both manual and automated accessibility-testing methodologies.

• Hands-on experience in reviewing accessible documents, implementing structured QA checklists, documenting defects, and validating corrections or acceptance criteria.

• Capability to discern when direct review is appropriate and when quality must be verified through a specialized vendor's documented process, credentials, evidence, and sign-off.

• Familiarity with screen readers and assistive technologies, particularly JAWS and NVDA.

• Proficient in using Adobe Acrobat Pro and Microsoft Office applications, especially Word and PowerPoint.

• Strong command of professional English with the ability to articulate findings clearly in documentation, vendor discussions, and client-facing meetings.

• Excellent analytical, problem-solving, organizational, and stakeholder-management skills, with meticulous attention to quality, traceability, and compliance.

🏝️ Benefits

• Become part of a vibrant multicultural team across the Americas, Asia, Africa, and Europe.

• Opportunities for professional development and growth within the localization industry.

• Training in new tools, technologies, and processes.

• An energetic, multicultural, and empathetic working environment.