AI Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain an up-to-date and comprehensive profile for each client within the designated portfolio, encompassing locations, stakeholders, performance and SLA trends, contract details, renewal timelines, and both current and potential AI capabilities.

• Act as the primary point of accountability for the AI strategy and its implementation within the assigned client portfolio.

• Monitor and report on AI penetration, pipeline, adoption metrics, ROI, and revenue generation to senior leadership.

• Convert Qualfon's GenAI, conversational AI, agent assist, automation, analytics, quality, and workforce AI capabilities into client-specific business value and ROI narratives.

• Develop and present customized AI adoption roadmaps that align with client business objectives.

• Articulate AI capabilities, implementation needs, and anticipated outcomes during client discussions.

• Convey client requirements and feedback to Qualfon's product and technical teams.

• Collaborate with Strategic Account Managers and Business Developers on account strategy, quarterly business reviews, renewals, and opportunities for expansion.

• Co-create AI narratives for new business initiatives and proposals, including input for SOWs and considerations for solution-level pricing.

• Research the market for relevant AI products, vendors, and capabilities.

• Suggest enhancements to Qualfon's client-facing AI portfolio based on competitive analysis and industry insights.

• Keep abreast of the competitive landscape concerning AI-enabled BPO and outsourcing services.

⛳️ Requirements

• Demonstrated experience in client-facing relationship management, account management, or solution consulting roles, preferably within the BPO, outsourcing, or related services sectors.

• Proficient technical understanding of AI and automation capabilities, including GenAI, conversational AI, RPA, analytics, and quality/workforce AI.

• Capability to establish and nurture trusted relationships with external clients as well as internal Sales/Operations partners.

• Strong business insight, with the ability to interpret contract terms, performance metrics, and P&L implications.

• Exceptional executive-level communication and presentation abilities.

• Competence in constructing a business case and measurement plan for a proposed AI capability.

• Willingness and readiness to travel to client locations as required.

• Preferred experience in a solution architect, pre-sales, or technical account management role.

• Preferred direct experience in contact center, BPO, or workforce operations.

• Preferred familiarity with GenAI quality evaluation, agent-assist, or conversational AI platforms.

• Preferred prior experience collaborating directly with Sales/Account Management functions in a matrixed environment.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Employee Assistance Program

• Life and Accidental Death & Dismemberment insurance

• Short Term Disability insurance

• Long Term Disability insurance

• Accident insurance

• Critical Illness insurance

• Hospital Indemnity insurance

• Legal services

• Identity Protection

• Pet Insurance

• 401k

• Paid time off (PTO)

• Colorado Paid Sick and Safety Leave, in accordance with applicable state law provisions and Company policy