AI Implementation Technical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with product managers, operations leaders, and subject-matter experts to pinpoint high-value workflows appropriate for AI tool development.

• Oversee and facilitate the development, testing, and deployment of AI tools for internal teams.

• Define and manage the lifecycle of AI tool submissions, including standardized templates, acceptance criteria, and governance protocols.

• Create and implement an evaluation framework for AI tools, complete with test cases and pass/fail standards.

• Maintain repository health by tracking outdated, inaccurate, or redundant use cases.

• Keep a version history and change logs for each AI tool.

• Set deprecation criteria and phase out tools that no longer provide value.

• Define and manage the AI tooling governance model, encompassing naming conventions, metadata standards, access controls, review cycles, and ownership assignments.

• Develop and sustain a discoverable skills catalogue that documents purpose, inputs/outputs, limitations, and edge cases.

• Conduct repository audits and generate health reports that monitor coverage, quality scores, adoption trends, and identify gaps.

• Advocate for responsible AI practices, including guardrails, escalation paths, and human-in-the-loop checkpoints.

• Facilitate team-wide training sessions and manage internal communications.

⛳️ Requirements

• Over 7 years of experience in technical program management.

• A proven history of success in the field.

• Demonstrated experience with AI tools, including prompt engineering, LLM-based product development, or AI workflow automation.

• Strong judgment regarding the value AI adds versus the risks it may introduce.

• Outstanding written communication abilities.

• Capability to convert complex operational workflows into clear, structured documentation accessible to non-technical audiences.

• Experience in designing and implementing quality or evaluation frameworks.

• Robust program management skills across various stakeholders.

• Ability to influence without formal authority among product, engineering, operations, and analytics teams.

• Practical working knowledge of the software product development lifecycle and methodologies.

• Agile experience is preferred.

• Background in a customer support, trust, or operations role within a technology company is preferred.

• Familiarity with data quality principles is preferred.

• Experience collaborating with analytics or data science teams to establish impact metrics is preferred.

• Must have authorization to work in the U.S. without sponsorship.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k).