AI / Customer Experience Consultant

This is a fully remote position, open to applicants in Germany.

📋 Description

• Design the implementation of AI to provide an exceptional customer experience and tangible business value.

• Create straightforward and relevant customer journeys along with conversational logic.

• Evaluate success through KPIs such as customer satisfaction and process quality.

• Convert ideas into solid business cases.

• Establish impact hypotheses and prioritize them according to value, cost, and risk.

• Transform customer objectives into specific AI use cases such as chatbots and recommendation systems.

• Oversee projects from initial discovery to go-live execution.

• Integrate business functions, Operations, and IT.

• Facilitate the resolution of conflicting priorities and empower teams.

• Ensure sustainable implementation of solutions across the organization.

• Guarantee compliance with data protection regulations, including the EU AI Act, and manage associated risks.

• Track relevant trends and promote their integration.

⛳️ Requirements

• Bachelor's degree in Business Information Systems, Business Administration, Data Science, Computer Science, or a related field.

• Several years of hands-on experience in Customer Experience, Consulting, AI, CRM, or Operations, preferably within the financial services or insurance industries.

• Strong knowledge of AI- and data-driven solutions.

• Experience managing projects, ideally in agile settings.

• Proven track record of delivering quantifiable process improvements in collaboration with Operations and IT.

• Excellent communication skills and a self-directed, results-oriented mindset.

• Proficient in using standard IT tools and marketing automation platforms.

• Eagerness and interest in enhancing knowledge of data protection, information security, and regulatory requirements, including the EU AI Act.

🏝️ Benefits

• Flexible working hours with the option to work from home or the office.

• 38-hour workweek.

• Time-tracking system.

• Flexibility in work hours and long-term working-time account.

• 30 days of vacation plus additional paid days off (December 24 and 31).

• 14 monthly salaries, including Christmas and vacation allowances, or participation in the variable compensation system.

• Special payments.

• Employee insurance rates and discount programs.

• Company pension scheme.

• Health management program featuring a variety of offerings.

• On-site fitness center.

• Extensive network of sports and fitness opportunities via Wellpass, accessible online and nationwide.

• Public transport pass.

• Company bike / bicycle leasing.

• Convenient location with covered bicycle parking.

• Parent-child offices.

• Emergency childcare.

• In-house childcare service, “Raiffeisenzwerge.”

• Care support network and assistance from R+V Social Counseling.

• Healthy and balanced meals available in the company restaurant.

• Support for professional development through the R+V Academy.

• Funding for external training and qualification programs.