AI Business Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assess AI functionalities integrated into essential systems, including Dynamics CRM, claims adjudication platforms, and document storage solutions.

• Analyze edge cases, anomalies, and failure patterns by examining raw data, logs, and system outputs.

• Work collaboratively with technical product owners and subject matter experts to document insights.

• Convert findings into user stories and product specifications.

• Engage in model and capability assessments.

• Deliver business-level validation of AI performance and identify gaps in functionality or alignment.

• Contribute to test scenarios and evaluation frameworks that reflect real-world applications and business requirements.

• Suggest enhancements to AI functionalities based on observed behavior, user input, and business context.

• Assist the AI Product Owner and QA team in establishing acceptance criteria and success metrics for new AI functionalities.

• Help ensure AI solutions are clear, reliable, and aligned with Allied’s operational objectives.

• Play a pivotal role in Allied’s AI delivery team.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience is required.

• 8–12 years of experience in business analysis, quality assurance, or systems evaluation positions.

• Experience preferably within the insurance or administrative healthcare sector.

• Extensive knowledge in claims, health call centers, provider operations, or health plan management.

• Strong analytical skills with an ability to detect patterns, inconsistencies, or edge cases in complex systems.

• Capability to work with both structured and unstructured data, including logs, outputs, and raw files.

• Experience in writing user stories, test cases, and issue reports.

• Outstanding communication and collaboration abilities across both technical and non-technical teams.

• Familiarity with data inspection and analysis tools, such as Excel, SQL, and Power BI.

• Experience with log analysis and debugging tools such as Azure Monitor and Splunk.

• Exposure to API testing tools like Postman.

• Basic knowledge of scripting or query languages is advantageous.

• Experience with Agile collaboration tools, such as Freshservice or Azure DevOps.

• Familiarity with AI/ML systems and their evaluation is a bonus, but not mandatory.

• A reliable internet connection via cable broadband or fiber optic service with minimum speeds of 100Mbps download and 25Mbps upload is required.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance.

• Generous Paid Time Off.

• Tuition Reimbursement.

• Employee Assistance Program (EAP).

• Technology Stipend.

• Remote-friendly work culture.

• Work from home options.

• Cable broadband or fiber optic internet service with at least 100Mbps download and 25Mbps upload is required for remote work.