AI and Experience Orchestration Director – Sales Overlay

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Exhibit advanced proficiency in AI while facilitating in-depth discussions with both technical and business stakeholders.

• Collaborate with senior and C-level executives to coordinate intricate opportunities across internal and external teams.

• Influence and direct deal strategies alongside account executives, aiding in territory planning, pipeline development, opportunity advancement, and forecasting.

• Propel the field execution of Genesys AI portfolio initiatives, which include sales campaigns and enablement programs.

• Act as a reliable subject matter expert and exemplify best-practice sales methodologies.

• Oversee positioning, presentations, pricing, proposals, and other essential materials related to Genesys AI and Experience Orchestration.

• Facilitate customer workshops to shape AI use cases, prioritization frameworks, and pilot initiatives.

• Gather customer insights and collaborate with marketing, product, customer success, and professional services teams.

• Identify strategic priorities and create AI-driven opportunity pathways that align with customer goals.

• Undertake any additional duties as assigned by management.

⛳️ Requirements

• In-depth subject matter expertise in AI, sales, pre-sales, consultancy, and customer experience technology, complemented by exceptional verbal and written communication abilities.

• Experience in sales overlay, specialist, or subject matter expert roles.

• 10 to 12 years of experience in software, cloud, or AI-related positions.

• Demonstrated capability in AI-driven customer experience and conversational AI solutions.

• Skill in influencing without direct authority and effectively collaborating with peers to achieve results.

• Proven experience in coordinating and executing AI proof of concept projects.

• Ability to devise effective territory and account strategies that align with growth objectives.

• Strong critical thinking, problem-solving, and communication competencies.

• Proficient presentation skills with the capability to act as a persuasive subject matter expert.

• Capacity to manage multiple concurrent work streams and support various ongoing opportunities across teams.

• Experience in selling top-tier AI solutions for customer experience or contact center transformation.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and options for remote work.

• Opportunities for development and career advancement.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Mentorship, learning initiatives, leadership development, and educational support.