This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of all four phases of adoption for a portfolio of enterprise accounts from start to finish.

• Keep a customer-specific 30/60/90 roadmap, which will be updated weekly.

• Facilitate all types of customer-facing meetings throughout the process.

• Provide a monthly asynchronous leadership update to the executive sponsors of each account.

• Manage customer-specific integrations, custom prompt engineering, and edge-case debugging for each assigned account.

• Collaborate with customers to instrument and ensure accuracy tracking.

• Identify and document failure modes through one-on-one sessions with power users.

• Troubleshoot and resolve platform issues that arise during the adoption phase.

• Transform customer feedback into organized input for the product roadmap.

⛳️ Requirements

• Over 5 years of experience in a technical customer-facing position, including roles such as solutions engineering, solutions architecture, technical account management, or customer success engineering at an enterprise software or infrastructure company.

• Possess genuine technical expertise.

• Proven ability to engage in conversations at both executive and engineering levels.

• Experience in promoting the adoption of a technical product.

• Excellent written communication skills.

• Ability to navigate ambiguity with a strong instinct for building.