Agent Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of operating results for portfolios belonging to institutional single-family rental owners.

• Understand and implement each customer's operational playbook for every home within the portfolio.

• Manage customer accounts comprehensively from intake through closing, including dispositions and occasionally acquisitions.

• Collaborate on customer relationships alongside a business relationship lead who oversees the commercial aspects.

• Act as the primary operating counterpart for customer directors and analysts on a daily basis.

• Facilitate customer cadence, provide analytical insights, identify issues proactively, and communicate challenging truths.

• Prioritize tasks across agent, pricing, field, and transaction coordination teams without direct authority.

• Assist in launching new customers, markets, and programs such as REO, and maintain operations at a steady state.

• Employ AI and proprietary tools for reconciliation, exception reporting, weekly updates, and escalation management.

• Report directly to the Manager of Brokerage Operations.

⛳️ Requirements

• Over 5 years of experience in real estate operations, portfolio or asset management, or account management for institutional or high-volume real estate clients; experience in SFR is highly preferred.

• Proven track record of owning a portfolio outcome or managing the operational side of customer relationships, including overseeing reporting processes and handling difficult discussions.

• Familiarity with the entire transaction lifecycle: pricing, listing, offer negotiation, and contract closure.

• Experience in launching new customers, markets, or programs and ensuring they reach a steady operational state.

• Real estate license is preferred but not mandatory.

• Experience with AI workflows using at least one general-purpose LLM such as ChatGPT, Claude, or Gemini on a real portfolio or pipeline.

• Capability to articulate examples of AI workflows and their impact effectively.

• Sound judgment regarding the use of AI and the ability to verify AI outputs for accuracy and adherence to Fair Housing regulations.

• Proficiency with spreadsheets, dashboards, CRM, or transaction management systems like Salesforce, G-Suite, Slack, and MacOS.

• Excellent written and verbal communication skills.

• Willingness to work some evenings and weekends, along with occasional travel.

• Must be legally authorized to work in the United States.

• Must indicate whether visa sponsorship is required now or in the future.

🏝️ Benefits

• Target bonus linked to the efficiency of book management and the business results achieved.

• Fully remote working opportunities available within the United States.

• Occasional travel for customer visits and launches.

• Access to AI-augmented tools and workflows.

• Support from dedicated deal-writing agents, pricing, field visit, and transaction coordination teams.

• Reasonable accommodations provided throughout the recruitment process.