Agent Licensing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate and oversee the lifecycle of agents appointed with American Income Life Insurance Company.

• Maintain direct communication with Departments of Insurance, agents, and departmental vendors through phone, email, and written correspondence.

• Collect, cleanse, record, and retrieve data from various sources.

• Independently evaluate source documents and verify their accuracy.

• Update both internal and external systems as necessary.

• Prepare reports and manage data storage and retrieval systems effectively.

• Issue agent numbers, handle activations, terminations, and non-codes.

• Review and update Agent Automation for rehires and approvals.

• Process state appointments, terminations, and expired licenses.

• Verify and update biographical, demographic, and banking information.

• Process promotions, demotions, transfers, and splits as required.

• Maintain error reporting and perform corrections for rejects.

• Ensure hierarchies are in place to support accurate commission payments.

• Manage and secure sensitive information related to agents and payments.

• Monitor group email inboxes and respond in a timely manner.

• Address phone calls and emails, resolving complex issues and providing alternative solutions.

• Communicate with state insurance boards, agents, management, external vendors, and the Department of Insurance.

• Report workflow issues, interdepartmental matters, emergencies, or unsafe situations to the supervisor.

• Engage in licensing systems testing and implementation processes.

• Analyze and process state invoices as needed.

• Assist with filing, sorting, scanning, mail distribution, and handling returned mail.

• Participate in state audits focused on mass data accuracy and timely evaluations.

• Review compliance vendor information and recommend updates.

• Assist with departmental communications directed at agents.

• Conduct periodic data evaluations and update records accordingly.

• Perform additional duties and projects as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Minimum of 2 years of office experience is necessary.

• An insurance background, particularly in Agent Licensing, is desirable.

• Experience in database management is highly beneficial.

• A college degree is preferred.

• Accounting experience is also preferred.

🏝️ Benefits

• Competitive compensation tailored to reflect your expertise and contributions.

• Comprehensive health, dental, and vision insurance plans.

• Robust life insurance benefits and retirement plans, which include a pension plan.

• Paid holidays and time off are included.

• Parental leave is available.

• Subsidized all-in-one subscriptions that support fitness, mindfulness, nutrition, and sleep goals.

• Company-sponsored counseling services for mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement.

• Company-funded FLMI and ICA course opportunities.

• Discounted tickets for Texas Rangers games.