Agency Operations Manager, Commercial

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Cultivate agency relationships to boost the profitability of GEICO and GEICO-affiliated products within a designated area.

• Manage 120–150 accounts for truck and commercial specialists.

• Design, test, and apply best practices and processes to enhance the proficiency of field and call sales resources.

• Identify, interview, and approve new agency appointments.

• Oversee agents through face-to-face, virtual, phone, and email communications.

• Foster relationships, conduct training, and oversee agency performance.

• Enforce agency program policies and procedures.

• Analyze territory and implement strategic plans to meet growth and profitability objectives.

• Utilize commercial insurance knowledge, competitive placement insights, industry trends, sales tools, and agency technology during sales calls.

• Prepare and document pre-call strategies along with agency sales strategies.

• Spot opportunities to boost written premium.

• Collaborate with product management to identify opportunities and provide competitive intelligence.

• Document the processes for prospecting, qualifying, and onboarding new commercial agencies.

• Record training and development processes for principals, agents, and representatives.

• Monitor agent performance against action plans and take necessary actions.

• Create and present annual and semi-annual sales plans, updates, and leadership reports.

• Engage with state and industry association groups to identify growth initiatives.

• Develop onboarding, training, development, and mentorship plans for new sales and sales process teams.

⛳️ Requirements

• Candidates must live near a major airport and be prepared for overnight travel within their geographic area.

• Must reside in the Midwest.

• Overnight travel requirement of 40%-50%.

• Ability to follow complex instructions, resolve conflicts or facilitate conflict resolution, and possess strong organizational and priority-setting skills.

• Capacity to manage multiple tasks simultaneously.

• Must be able to learn and apply substantial amounts of technical and procedural information.

• Prior experience in driving sales results is essential.

• Previous experience with various lines of insurance is advantageous (P&C, Commercial, Life/Health).

• Must be capable of performing essential functions including seeing, hearing, typing, and speaking, with or without accommodation.

• Must communicate in a clear, empathetic, and professional manner via phone.

• Adhere to the GEICO Code of Conduct, company policies, and operational principles.

• Compliance with GEICO’s driving standards and/or policy is required.

• Must meet attendance standards at the business location to perform necessary job functions and facilitate interaction with subordinates and management.

• A valid driver’s license and auto insurance are mandatory.

• A minimum of 7 years of experience in personal and commercial lines and related coverages in agencies is preferred.

• An MBA or a similar advanced degree is preferred but not required.

• GEICO will not sponsor a new applicant for employment authorization for this position.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Flexibility to support personal well-being and future aspirations.

• Tailored development programs.

• Mentorship opportunities.

• Assistance with certifications.

• An inclusive and collaborative work culture.

• Reasonable accommodations for qualified individuals with disabilities.