Aftercare Consultant

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and enhance a well-established portfolio of veterinary partnerships.

• Perform regular customer visits, strategic business evaluations, and service consultations.

• Discover opportunities to deepen existing customer relationships.

• Gain an understanding of each customer's business and propose solutions that foster their success.

• Collaborate with Business Development Managers to facilitate smooth onboarding of new customers.

• Utilize CRM technology to build and sustain customer engagement.

• Meet or surpass objectives related to customer retention, revenue growth, and activity.

• Represent Gateway at veterinary conferences, networking gatherings, and industry trade shows.

• Manage assigned territories independently while collaborating with sales and operations teams.

• Enhance customer engagement and satisfaction across the territory.

• Broaden Gateway's services within current customer accounts.

• Develop enduring partnerships that contribute to Gateway's growth.

⛳️ Requirements

• Minimum of 3 years in account management, customer success, or consultative B2B sales experience.

• Demonstrated success in cultivating and expanding long-term customer relationships.

• Experience managing a geographic sales territory effectively.

• Excellent communication, presentation, and consultative selling skills.

• Proficient in using Salesforce, HubSpot, Microsoft Dynamics, or other similar CRM platforms.

• Experience in the veterinary, healthcare, medical device, pharmaceutical, or related industries is advantageous.

• A valid driver's license and the ability to travel throughout the designated territory.

• Willingness to travel approximately 80–90% within the assigned territory.

• Availability to work occasional evenings or weekends for conferences and industry events.

• Must successfully pass the E-Verify employment verification check.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Potential total compensation of up to $120,000.

• Monthly vehicle allowance of $800.

• Comprehensive benefits package.

• Ongoing coaching, development, and opportunities for career advancement.

• Reimbursement for business expenses.

• Company-provided laptop and mobile technology.

• Coverage for Medical, Dental, and Vision.

• 401(k) Retirement Savings Plan with employer matching contributions.

• Company-paid Life Insurance.

• Company-paid Long-Term Disability coverage.

• Access to Employee Assistance Program and Gateway CarePath.

• Health Savings Account option for eligible participants in the High Deductible Health Plan.

• Flexible Spending Accounts available.

• Pet Insurance offered.

• Paid vacation and company holidays.