After Sales Operations Manager

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Establishing a robust service network to guarantee an exceptional customer experience for future Geely clients.

• Track and ensure the network meets its annual service objectives.

• Drive continuous improvement in service quality through leadership.

• Collaborate with legal and channel teams to finalize after-sales agreements with new service partners and dealers.

• Conduct regular visits to regional dealers, facilitate meetings and workshops, and review partners' after-sales business plans.

• Oversee the planning, implementation, and evaluation of after-sales projects within the network.

• Manage customer satisfaction (CSI), assist in complaint resolution, and handle goodwill authorizations.

• Collaborate closely with the parts manager to enhance the availability and delivery of spare parts.

• Work with the technical team to ensure timely execution of technical and service campaigns in the network.

• Implement and deploy Geely aftersales IT systems (e.g., GODP, LMS, TIS) at dealerships and service centers.

⛳️ Requirements

• Demonstrated experience (over 5 years) in an after-sales capacity within a large automotive organization.

• Exceptional negotiation and interpersonal skills.

• Proficient in Dutch, French, and English.

• Knowledge of Chinese will be highly advantageous.

• A hands-on, results-driven, pressure-resilient attitude with a preference for action over discussion is essential.

🏝️ Benefits

• Competitive remuneration package.

• A fast-paced and dynamic environment within a thriving international organization.

• Opportunities for international exposure, allowing for local adaptation and impact.

• Potential for professional growth.