After Hours Behavioral Health Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for members and providers seeking assistance with behavioral health and substance use services.

• Respond to incoming calls related to behavioral health and substance use services.

• Evaluate the needs of callers and identify when clinical intervention or escalation is necessary.

• Facilitate provider referrals, access to care, eligibility verification, benefits information, and authorization processes.

• Generate and update authorizations to ensure accurate claims processing.

• Collaborate with clinical and operational teams to provide timely support to members.

• Conduct follow-up outreach and resolve issues as required.

• Offer resources and information to both members and providers.

• Accurately document interactions while utilizing various systems concurrently.

• Provide professional and compassionate service, aiming for resolution on the first call.

⛳️ Requirements

• A bachelor's degree is preferred; particularly in psychology, social work, public health, health coaching, family communications, or a related area.

• Alternatively, a bachelor's degree in another discipline combined with over 2 years of behavioral health experience is acceptable.

• Experience in customer service within a fast-paced environment.

• Excellent verbal communication, active listening, and problem-solving abilities.

• Capability to manage multiple tasks while ensuring attention to detail.

• Strong technical skills and proficiency in navigating various systems simultaneously.

• Ability to work autonomously in a remote setting.

• Exceptional time-management and organizational skills.

• Preferred experience in behavioral health, mental health services, or substance use treatment environments.

• Preferred experience in supporting members or patients within a healthcare context.

• Preferred experience in a contact center or customer service environment.

• Familiarity with behavioral health benefits, provider networks, or care navigation is preferred.

• A reliable internet connection via cable broadband or fiber optic service with minimum speeds of 10Mbps download and 5Mbps upload is required for remote work.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits commencing on the first day of employment.

• Access to well-being and behavioral health programs.

• Participation in a 401(k) plan.

• Company-paid life insurance coverage.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Availability of leaves of absence.

• Requirement for cable broadband or fiber optic internet for remote work, with minimum speeds of 10Mbps download and 5Mbps upload.