Advisor, Third Party Returns – Reverse Logistics

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Act as the primary point of contact on a daily basis between third-party returns processors and Cardinal Health Operations, Sales, Finance, Sourcing, QRA, Legal, Commercial Enablement, and Accounting.

• Offer subject matter expertise regarding returns across pre-funded, pass-through, and distribution center programs.

• Oversee compliance with contractual agreements between Cardinal Health and third-party returns processors.

• Optimize business processes involving third parties and internal teams.

• Detect and execute enhancements across personnel, processes, and technology.

• Ensure that change is effectively managed for both internal and external resources while maintaining adherence to quality standards.

• Assist in the enhancement of reverse logistics key performance indicators (KPIs).

• Prepare monthly reports summarizing returns costs and volumes, reviewing them with leadership.

• Engage in discussions with third-party processors and participate in quarterly business reviews (QBRs).

• Identify and instruct sales teams on best practices for the third-party returns program, including recommended contractual language and program compliance.

⛳️ Requirements

• Bachelor's degree in a related field, or equivalent professional experience, preferred.

• 4-8+ years of experience in the pharmaceutical logistics or operations industry, preferred.

• Experience in high-volume logistics with a focus on customer service and operational excellence is preferred; experience in a reverse logistics environment is a plus.

• Project management experience is preferred, but not mandatory.

• Previous Lean Certification is preferred (White Belt, Yellow Belt, Kaizen Leader Training).

• Proficiency in Microsoft Excel and PowerPoint is required.

• Strong analytical and problem-solving abilities; familiarity with Manhattan or SAP is a plus.

• Capability to collaborate within dynamic, cross-functional teams in a matrixed environment.

• Ability to think strategically while executing daily tasks with general oversight.

• Effective interpersonal and negotiation skills, with the ability to influence others, resolve conflicts, and facilitate discussions.

• Excellent communication skills.

• Strong executive presence, capable of leading, messaging, and partnering across various levels of the organization.

• Willingness to travel 10-15% of the time.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Early access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-life resources.

• Paid parental leave.

• Healthy lifestyle programs.