Advanced Specialist, Experience Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete product design process for intricate web and mobile experiences, spanning from initial discovery through prototypes, launch, and iterative improvements.

• Spearhead the discovery phase with the Product team, perform customer research, and convert insights into actionable design direction.

• Oversee the redesign of Credly’s B2B Workforce solution as well as B2C offerings.

• Conduct usability tests, interviews, and contextual inquiries to gather user feedback.

• Integrate qualitative insights with analytics and experimental results to inform decision-making.

• Create responsive, accessible experiences across various devices, accounting for edge cases, errors, and empty states.

• Leverage prototypes and AI tools, including Claude and Microsoft Copilot, to validate assumptions and expedite exploration.

• Contribute to a shared design system by providing components, patterns, and standards.

• Work closely with Engineering throughout the handoff, implementation review, and design quality assurance processes.

• Articulate research findings and design rationale to technical teams and product leadership.

• Shape the product roadmap and influence product-related decisions.

• Collaborate with the design team through reviews and critiques, enhancing collaborative practices.

⛳️ Requirements

• Over 7 years of experience in product design, UX design, experience design, or a related field.

• A portfolio showcasing end-to-end ownership of complex, launched web and mobile products, highlighting processes, decisions, and measurable results.

• Proven experience in building a product from scratch or significantly reimagining an existing experience.

• Demonstrated ability in designing workflow-based, multi-step digital products.

• Experience collaborating with Product and Engineering teams from discovery through delivery and post-launch assessments.

• Proficiency in conducting mixed-method research and familiarity with Agile, Lean UX, or similarly iterative methodologies.

• Strong product thinking combined with end-to-end ownership capabilities.

• Expertise in Figma for interface design, prototyping, design systems, and developer handoff for both web and mobile platforms.

• Experience in designing responsive products while applying iOS and Android design patterns.

• Practical experience in usability testing, conducting interviews, performing contextual inquiries, and utilizing testing tools like UserTesting or similar platforms.

• Comfort with using product analytics platforms such as Pendo and leveraging quantitative data to inform design choices.

• Strong skills in information architecture, journey mapping, interaction design, visual design, and systems thinking.

• Familiarity with AI tools that streamline design workflows, from research synthesis to prototyping.

• Knowledge of WCAG 2.2 accessibility standards.

• Excellent communication and storytelling skills, with the capacity to influence cross-functional partners and roadmap decisions.

• Ability to question assumptions and use relevant data and evidence to support design decisions.

• A flexible and collaborative approach to cross-functional teamwork.

• Capability to work independently, structure ambiguous challenges, and adapt to shifting priorities.

• Candidates must reside in the United States and maintain a meaningful overlap in working hours with Pacific Time.

• A Bachelor’s degree in HCI, interaction design, cognitive science, or a related field is preferred but not mandatory.

🏝️ Benefits

• Eligible to participate in an annual incentive plan.

• Benefits provided through Pearson (specific benefits linked in the posting).

• Full-time remote work opportunity.

• Occasional travel for in-person collaboration as necessary.