Senior UX Designer

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Perform qualitative and quantitative UX research to uncover customer needs, challenges, opportunities, and emerging behaviors.

• Evaluate user engagement, behavioral, and conversion data to produce actionable insights and recommendations.

• Create personas, customer journey maps, experience models, and design hypotheses.

• Design wireframes, user flows, prototypes, and high-fidelity layouts using contemporary design tools.

• Craft intuitive, accessible, and customer-focused digital experiences that align with business objectives.

• Collaborate with developers, content strategists, marketers, and business stakeholders to deliver impactful digital experiences.

• Design and assist with A/B testing, experimentation, and initiatives for experience optimization.

• Assess experience effectiveness and suggest enhancements based on research findings and performance metrics.

• Utilize AI-powered tools to expedite research, ideation, prototyping, content planning, and design workflows.

• Investigate and implement AI-driven opportunities, including personalization, conversational interfaces, intelligent content delivery, and AI-assisted digital journeys.

• Contribute to shaping Digital Realty's digital ecosystem across websites, platforms, and digital customer journeys.

• Enhance the way customers, prospects, partners, search engines, and AI systems discover, engage with, and interact with digital experiences.

⛳️ Requirements

• Bachelor's Degree.

• Over 5 years of experience in UX Design, Product Design, Digital Experience Design, or related disciplines.

• Robust portfolio showcasing user-centered design methodologies and measurable business results.

• Experience in conducting user research and transforming customer insights into effective design solutions.

• Advanced skills in Figma and modern prototyping tools.

• Strong analytical abilities to interpret user behavior, engagement, and performance data.

• Experience in documenting design specifications, workflows, and acceptance criteria.

• Exceptional communication, storytelling, stakeholder management, and presentation skills.

• Capacity to work independently and efficiently in ambiguous and fast-paced environments.

• Experience collaborating across cross-functional teams, including design, marketing, content, and development.

• Enthusiasm for emerging technologies, AI innovations, and continuous learning.

• Preferred: experience supporting enterprise websites, SaaS platforms, mobile applications, or digital marketing efforts.

• Preferred: familiarity with analytics platforms such as GA4, Adobe Analytics, or similar tools.

• Preferred: experience designing and evaluating A/B tests and conversion optimization strategies.

• Preferred: experience in Agile product development settings.

• Preferred: knowledge of AI-assisted design tools and AI-enhanced customer experiences.

• Preferred: understanding of SEO, GEO/AEO, personalization strategies, and best practices for conversion rate optimization.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• AD&D insurance.

• 401(k) with company match.

• Disability benefits.

• Wellness benefits.

• Education benefits.

• Employee stock purchase plan.

• Paid time off.

• Holidays.

• Supportive and inclusive work environment.

• Development opportunities.

• Opportunities to collaborate with individuals from various business areas.

• Chance to implement ideas into action.