Adoption Strategist – LATAM

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Create and implement scalable adoption, enablement, and activation initiatives.

• Develop onboarding tracks, lifecycle campaigns, workshops, and adoption manuals.

• Enhance customer activation and reduce time-to-value for primary use cases.

• Cultivate in-depth product knowledge across ElevenLabs, particularly in ElevenAgents and ElevenCreative.

• Evaluate customer agent prompts, configurations, and feature setups, offering actionable recommendations.

• Monitor adoption metrics and collaborate with Revenue Operations to refine reporting.

• Formulate data-driven adoption strategies and manuals for customers within the region.

• Collaborate with Account Management and Customer Experience on regional workshops, webinars, and targeted outreach efforts.

• Work closely with external implementation partners and internal teams, including Solutions Engineering, GTM, Customer Experience, Product Marketing, and Engineering.

• Collaborate with leadership on initiatives that support local go-to-market strategies and global outcomes.

⛳️ Requirements

• Over 6 years of experience in adoption, customer/partner enablement, digital customer success programs, enterprise growth, or a related field.

• Background in an AI-native or highly technical organization managing a large, low-touch portfolio.

• Familiarity with voice AI, TTS, conversational AI, or products aimed at developers.

• Proven success in creating adoption-focused programs from scratch, including onboarding tracks, scalable adoption playbooks, and self-service content.

• Competence in building automations and workflows utilizing AI tools.

• Highly analytical with the capability to discern trends, data gaps, opportunities, and best practices.

• Ability to drive cross-functional results without direct authority.

• Experience managing a significant volume of business within the mid-market or commercial segment.

• Fluency in Spanish, Portuguese, and English is essential.

🏝️ Benefits

• Annual discretionary stipend for professional development.

• Annual discretionary stipend for social travel to connect with colleagues.

• Annual company offsite event.

• Monthly stipend for co-working for employees located away from primary hubs.

• Opportunities for growth and various career paths.

• A culture of innovation and impactful work.