Adoption Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with Canadian clients and internal Solventum teams to facilitate adoption, enhance optimization, and achieve customer success goals.

• Evaluate existing clinician workflows and confirm future-state workflows aimed at boosting provider efficiency and improving documentation quality.

• Create and implement customer adoption plans, success metrics, and strategies for optimization.

• Provide customer training, conduct workflow assessments, lead readiness sessions, and perform post-go-live optimization reviews.

• Observe utilization trends, identify barriers to adoption, and suggest best practices to enhance outcomes.

• Serve as a trusted advisor to clinicians, operational leaders, and IT stakeholders throughout the customer lifecycle.

• Collaborate with Product Management and Development teams to relay customer feedback and identify opportunities for enhancements.

• Contribute to the development of adoption playbooks, training materials, customer success programs, and implementation methodologies.

⛳️ Requirements

• A bachelor's degree or higher from an accredited institution.

• At least three (3) years of experience in supporting healthcare technology, clinical applications, customer success, implementation, training, or workflow optimization.

• A minimum of two (2) years of customer-facing experience in healthcare consulting, adoption, training, or implementation.

• Familiarity with speech recognition, physician documentation, CAPD, CDI, or clinician productivity solutions.

• Experience with Solventum solutions, including Fluency Direct or other clinician workflow technologies.

• Background in working with Epic, Oracle Health/Cerner, MEDITECH, Altera Health, or other clinical systems.

• Experience in supporting healthcare transformation, clinician engagement, user adoption, and change management initiatives.

• Strong analytical, communication, facilitation, and stakeholder management skills.

• Knowledge of Canadian healthcare operations and clinical documentation workflows.

• Proven ability in delivering presentations, training, and workflow workshops to clinical and operational stakeholders.

• Willingness to travel to customer locations across Canada as necessary.

• Must possess legal authorization to work in Canada without the need for sponsorship.

🏝️ Benefits

• A comprehensive suite of benefits available to employees in Canada.

• Additional compensation components (e.g., incentive programs) may be offered.

• Accommodations available upon request for candidates with disabilities.