Admissions Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Facilitate student enrollments by engaging with prospective learners interested in advancing their education.

• Conduct both outbound and inbound calls with potential students of the University of Arkansas Grantham.

• Maintain comprehensive knowledge about products and familiarity with the systems of the University of Arkansas Grantham.

• Articulate educational options, admissions processes, credit transfer, financial aid, university policies, and requirements to students and their families.

• Develop and oversee a sales pipeline for prospective students.

• Offer educational alternatives tailored to individual personal and professional aspirations.

• Represent and clarify degree programs.

• Record learner information in relevant software systems and applications.

• Adhere to admissions compliance standards.

• Assess admissibility and residency for both new and returning students.

• Prepare recommendations for cases requiring special consideration for admission.

• Interact with prospective students via phone, text, and email throughout the recruitment and admissions process.

• Assist students in submitting admissions documents and completing the new student orientation process.

• Fulfill mandatory training requirements and continually enhance skills and knowledge.

• Seek feedback and pursue growth opportunities.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Successful completion of all internal training phases is required.

• Flexibility to work evenings and weekends as necessary.

• Ability to adapt shift schedules based on business requirements after training.

• Proficient in handling objections in an effective and tactful manner.

• Ability to work successfully with diverse populations.

• Eagerness to thrive in a progressive yet competitive environment.

• Capability to learn and utilize various software applications.

• Strong oral and written communication skills.

• Ability to multitask while maintaining attention to detail and meeting deadlines.

• Positive and collaborative approach when working with students, faculty, staff, and administrators.

• Proficiency in reading, analyzing, and interpreting standard journals and legal documents.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or the business community.

• Skills in applying fractions, percentages, ratios, and proportions to practical scenarios.

• Competence in defining problems, gathering data, establishing facts, and drawing valid conclusions.

• Frequent use of computer keyboards, telephones, and computers is expected.

• Capability to sit at a desk for extended periods.

• Proof of legal authority to work in the United States required on the first day of employment.

• Successful completion of necessary pre-employment background checks is required.

• Associate's or Bachelor’s degree preferred.

• Experience in customer service and/or sales is preferred.

• Familiarity with remote work environments is preferred.

• Knowledge of university programs/services, student recruitment and retention issues, and customer service standards is preferred.

• Proven success in a performance-driven sales environment is preferred.

• Advanced understanding of consultative selling is preferred.

• Working knowledge of Microsoft Office Suite, including Excel and Word, as well as the Internet is preferred.

🏝️ Benefits

• Remote work environment.

• A workplace culture that promotes a healthy work-life balance.

• Contributions from the university towards health, dental, life, and disability insurance.

• Tuition waivers available for employees and their families.

• 12 official holidays each year.

• Immediate accrual of leave.

• Options for retirement programs with university contributions ranging from 5–10% of employee salary.

• Reasonable accommodations provided for qualified individuals with disabilities.

• Eligibility for benefits.