Admissions Officer, Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the relationship between Prepory and the parents and guardians of students from the initial orientation calls to the final admissions decisions.

• Facilitate new student orientation sessions while establishing clear expectations for the program.

• Conduct parent check-in meetings in collaboration with students' coaches.

• Engage proactively with parents and guardians to maintain open lines of communication.

• Act as the escalation point for family issues and challenging discussions.

• Guide college admissions coaches on effective client communication, addressing individual student needs, and navigating complex family dynamics.

• Work with coaches and program leadership to modify programming in response to the evolving needs of students.

• Present relevant Prepory offerings, such as college tours, UK admissions assistance, graduate and professional school admissions guidance, and enrichment and research planning.

• Manage family re-enrollments and lead discussions regarding renewals and additional programming.

• Promote referral and review strategies to enhance client engagement.

• Oversee a cohort of up to 15 students.

• Conduct regular one-on-one advising sessions, guiding students from profile development through to final decisions.

• Provide advice on personal statements, supplementary essays, and résumés.

• Monitor deadlines and delegate tasks to ensure students remain on track.

• Assist students in researching and creating well-balanced college lists.

• Report to the Client Success Director while collaborating with Program Directors, Program Managers, Enrollment, and coaching teams.

⛳️ Requirements

• Must have graduated from a selective or highly-selective college or university (preferably a top-50 national university or a top-20 liberal arts college).

• A minimum of three years of experience in college admissions, admissions consulting, or a closely related field is required.

• Experience working within an admissions office is highly advantageous.

• Possess a detailed and up-to-date understanding of the U.S. college admissions process.

• Willingness to adapt and stay informed as the U.S. college admissions landscape evolves.

• Prior experience in customer success, client engagement, account management, or consultative sales is essential.

• Proven ability to mentor, coach, or develop others, either formally or informally.

• Must be available to work at least one evening per week and 12 Saturdays or Sundays each year.

• Exceptional listening, speaking, writing, and grammar skills are required.

• Strong organizational skills and meticulous attention to detail are necessary.

• Ability to manage multiple priorities in a dynamic environment, especially during peak seasons.

• Highly detail-oriented and goal-focused.

• Capable of working independently in a fast-paced and unstructured setting.

🏝️ Benefits

• Unlimited paid time off.

• 11 paid holidays.

• Prepory contributes $285.22 per month toward the company PPO health insurance plan.

• 100% coverage of dental insurance by the company.

• 100% coverage of vision insurance by the company.

• 100% coverage of life insurance by the company.

• Performance-based holiday bonuses awarded annually.

• Two annual employee retreats with opportunities for travel and team-building activities.

• 4% commission on new enrollments, re-enrollments, and additional programming.