Admissions Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as an admissions specialist, providing advice to students on CIEE programs tailored to their academic interests, goals, and eligibility.

• Deliver personalized, hands-on support as students initiate, complete, and submit their applications.

• Handle a high volume of email and phone inquiries, ensuring responses are made within one business day.

• Schedule follow-up communications with prospective students and implement strategies throughout the inquiry and application journey.

• Plan and conduct information sessions, webinars, events, and presentations.

• Assist in the recruitment, training, and supervision of CIEE Student Ambassadors on campus.

• Collaborate with the Manager of Institutional Relations to guide outreach strategies for Student Ambassadors.

• Work alongside the Manager of Institutional Relations to align efforts with partner institution goals and provide valuable insights from the ground level.

• Meet personal and team objectives for completed applications and application conversion rates.

• Record call details and input data into Salesforce CRM.

• Engage in ongoing training regarding CIEE programs, policies, and tools.

• Partner with Managers of Institutional Relations, Admissions Advisors, and Student Ambassadors for collaborative efforts.

⛳️ Requirements

• A Bachelor's degree or its international equivalent is required.

• 1–2 years of experience in sales and/or a customer-service-focused role is essential.

• Previous experience in student advising, customer service, higher education, or sales is preferred.

• Study abroad experience is highly desirable.

• Excellent interpersonal and communication skills; comfortable presenting to groups and engaging in one-on-one interactions.

• Keen attention to detail and outstanding problem-solving abilities.

• Proficient in professional written and verbal communication.

• A service-oriented mindset with strong organizational skills, excellent time management, and the ability to manage multiple tasks effectively.

• Capability to work independently and remotely while being part of a team.

• Initiative, receptiveness to feedback, and the ability to follow directions as needed.

• Proficiency in everyday computer operations, including the Microsoft Office Suite.

• Willingness to leverage technology for performance enhancement.

• Flexibility and adaptability in a dynamic work environment.

• Ability to embody CIEE's Core Values: Excellence, Integrity, Respect, Inclusion, and Problem Solving.

• Valid US driver's license is required.

• Background check, reference verification, and education and employment verification will be conducted as part of the employment conditions.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays, subject to eligibility rules.

• Discounts for CIEE Study Abroad programs.

• 403(b) Retirement Plan with employer contributions.

• Comprehensive life, travel, medical, dental, and vision insurance options.

• Flexible Spending Accounts/Health Savings Account for medical and dependent expenses.

• Additional voluntary benefits, including identity theft protection, pet insurance, and coverage for accidents and critical illness.

• Opportunity for remote work.

• Access to training sessions and a collaborative international work environment.