Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls, providing clear information regarding available service options and client bookings.

• Conduct outbound calls to arrange appointments, reschedule bookings, and gather brief verbal histories and preferences.

• Engage warmly and professionally with elderly clients, their next of kin, and healthcare partners.

• Address customer inquiries via phone and email promptly and professionally.

• Enter and update client details and appointment information accurately in Jobber and Cliniko.

• Dispatch treatment notes to relevant external partners following the completion of treatments.

• Ensure that all task workflows, records, and service files are complete and current within specified timelines.

• Monitor incoming emails and escalate complex issues to company directors as necessary.

• Prepare work proposals, compile documentation, and carry out general administrative tasks as needed.

• Support future operational growth by assisting in coordinating appointments and schedules for the therapist team.

⛳️ Requirements

• Demonstrated experience in an administrative or customer service capacity.

• Excellent verbal and written communication skills in English, with a high level of telephone confidence.

• Proven ability to manage scheduling tasks and client communication with empathy and professionalism.

• Availability to work Australian business hours for at least four days per week.

• Capability to use an active Australian eSIM for receiving and making local phone calls.

• Strong initiative, prompt responsiveness, and meticulous attention to detail.

• Previous experience with Jobber or Cliniko scheduling software.

• Experience in administrative roles within the Australian healthcare, aged care, or allied health sectors.

• Practical experience or familiarity with AI tools to assist with daily workplace tasks.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Dayshift schedule (Australian Eastern Standard Time business hours).

• Full-time employment opportunity.

• Health Maintenance Organization (HMO) benefits for staff only.

• Annual leave entitlement.

• 13-month pay provision.

• Inclusion of government-mandated benefits.