Administrative Coordinator – Customer Service Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Accurately and efficiently close out completed jobs.

• Timely preparation and processing of customer invoices.

• Follow up with customers regarding finished work, their satisfaction, and any outstanding issues.

• Coordinate schedules, documentation, and communication among customers and internal teams.

• Keep precise project records and update the company databases accordingly.

• Monitor job status and ensure that all necessary paperwork is finalized before closing out.

• Assist with collections by following up on unpaid invoices when necessary.

• Professionally and promptly address customer inquiries and concerns.

• Relay project updates to customers and stakeholders effectively.

• Provide support for office operations and administrative tasks as assigned.

⛳️ Requirements

• Prior experience in customer service, project coordination, administrative support, or a similar role.

• Strong organizational skills and effective time management.

• Exceptional verbal and written communication abilities.

• Capability to handle multiple priorities in a fast-paced setting.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel).

• Familiarity with invoicing, billing, and CRM systems is preferred.

• High attention to detail and strong problem-solving skills.

• Must have high-speed internet access.

• Availability to work in the EST and/or CST time zones is required.

• Experience in the construction, roofing, restoration, or home services industry is an advantage.

• Experience with customer follow-up and job closeout procedures.

• Previous experience working remotely is preferred.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• Paid time off and holidays.

• Opportunities for professional development.

• Supportive team environment.