Administrative Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform outreach and follow-up with patients who have been approved for specialty services.

• Assist patients in navigating the next steps and ensure that all outstanding items are addressed.

• Facilitate provider scheduling, manage availability, and handle rescheduling tasks.

• Accurately process payments.

• Confirm that orders, consent forms, and consultations are completed prior to patient visits.

• Keep lab results, orders, and patient records organized and up to date.

• Respond to incoming calls concerning missed appointments and patient inquiries.

• Offer general administrative support and accept new responsibilities as the company evolves.

• Work 5 shifts each week, from Monday to Friday, between 8:00 AM and 5:00 PM.

⛳️ Requirements

• A high school diploma is mandatory.

• 1–2 years of experience in an administrative or scheduling capacity.

• Background in administration, scheduling, or customer service is preferred.

• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.

• Excellent verbal and written communication skills.

• Familiarity with scheduling or e-commerce platforms like BLVD or Shopify is advantageous.

• Willingness to learn new tools and software, including spreadsheets.

• A calm and adaptable mindset in a fast-paced, ever-changing environment.

• Initiative and capability to work independently as well as collaboratively within a team.

• Strong time management and critical thinking abilities.

• Keen attention to detail.

• Reliable internet access and a quiet, dedicated workspace for patient interactions.

• Ability to sit for extended periods and work on a computer.

🏝️ Benefits

• Full-time employment.

• Potential for growth with Hydration Room as the company expands.

• Opportunity to influence operational processes and take on additional responsibilities.

• Equal opportunity employer.

• Reasonable accommodations provided in compliance with applicable laws.