Administrative Assistant – Vacancy Exclusive to People with Disabilities

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist in the Management of Digital Educational Materials Production by organizing, monitoring, and enhancing operational processes.

• Oversee Service Desk requests, conducting triage, classification, routing, deadline tracking, validation, and ticket closure.

• Track recurrence, identify root causes, analyze metrics and incident patterns, and suggest preventive measures and enhancements.

• Aid in data analysis and the generation of controls, reports, and metrics.

• Provide support to Learning Designers for the publishing and updating of educational materials on the AVA/LMS.

• Monitor production requests, workflows, deadlines, and potential risks.

• Serve as a liaison between Production Management, the PMO, and other stakeholders.

• Assist in the creation of spreadsheets, presentations, and documentation.

• Contribute to the standardization of processes and foster continuous improvement.

• Support various administrative and operational tasks within the area.

⛳️ Requirements

• A completed or in-progress Bachelor's degree in Business Administration, Technology, Pedagogy, Management Processes, Project Management, Production Engineering, or related disciplines.

• Proficient in Microsoft Office, with a strong emphasis on Excel and Power BI.

• Familiarity with HTML, CSS, JavaScript, and Python.

• Knowledge of project management tools such as Monday, Trello, and Jira.

• Understanding of data analysis and metrics.

• Comfortable using digital systems and tools like Teams, SharePoint, and Microsoft Lists.

• Experience with AVA/LMS is an advantage.

• Familiarity with Generative AI tools such as ChatGPT and Microsoft Copilot is a plus.

• Highly organized, detail-oriented, and analytical.

• Strong communication skills with the ability to collaborate across various departments.

• Proactive with effective planning skills and the capability to manage priorities.

• Demonstrated sense of responsibility and a collaborative approach.

• Committed to continuous improvement.

• This is an affirmative placement exclusively for People with Disabilities (PWD).

• Eligible disability conditions include: Autism Spectrum Disorder, visual impairment, and moderate hearing impairment (41 to 55 dB).

🏝️ Benefits

• Educational scholarships.

• Option to receive 2 scholarships for those who prefer.

• Well-being and Quality of Life program.

• Totalpass.

• Zenklub.

• ECOA – Ânima Corporate School, offering 100+ free non-credit courses.

• Day off on your birthday.

• Half-day leave on your child's birthday (for children up to 16 years old).

• "People Value" Program: gift vouchers for educators for significant life events such as marriage, childbirth, and new academic qualifications.

• Health insurance.

• Dental coverage.