Administrative Assistant – Customer Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate the onboarding process for new students.

• Guide students in navigating platforms, communication groups, and telemedicine practices.

• Deliver customer service and support via various communication channels.

• Assist clients with the initiation and tracking of support tickets.

• Document sessions and aid in the organization of telemedicine practices.

• Attend practical classes, offering operational support to students, instructors, and program coordinators.

• Monitor student interactions across social media, messaging groups, and other engagement platforms.

• Organize distribution lists for books, materials, and labels.

• Track signatures for contracts, enrollment statements, and other essential documents.

• Follow up with students regarding overdue payments and assist in resolving outstanding financial issues.

• Support the execution of events, launches, and commercial initiatives arranged by the institution.

• Maintain spreadsheets, administrative trackers, and Excel reports.

• Assist in the creation and editing of basic materials using Canva.

• Ensure records, registrations, and information are kept current.

• Collaborate with academic, sales, and administrative teams to foster a positive student experience.

⛳️ Requirements

• Prior experience in customer service, online support, or customer relations.

• Fundamental knowledge of Excel.

• Basic understanding of Canva.

• Familiarity with digital tools and customer support systems.

• Flexible working hours.

• Willingness to work weekends based on the academic calendar, events, and practical classes.

• Availability for occasional travel, if necessary.

• Capability to thrive in dynamic environments with frequent interactions with students and instructors.

🏝️ Benefits

• Health insurance.

• Bonus opportunities.

• Meal allowance.

• Home office allowance.

• Day off.