Administrative Assistant

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage incoming and outgoing communications with patients, primarily via phone.

• Address requests related to appointments, prescriptions, and support effectively.

• Collaborate with healthcare professionals, pharmacies, and internal teams.

• Oversee cases from start to finish while keeping patients updated.

• Ensure accurate documentation in CRM/EMR systems.

• Execute daily operational tasks within specified timelines.

• Provide support to existing patients and manage cases regarding appointments, prescriptions, and provider interactions.

• Coordinate multiple stakeholders, ensure data accuracy, and drive each case to a satisfactory resolution.

⛳️ Requirements

• A minimum of 2 years of recent, hands-on experience in online customer support (latest role or current position).

• Demonstrated experience in managing inbound and outbound calls in English.

• Capability to thrive in a high-volume work environment.

• Experience in handling complex or sensitive cases.

• Background in healthcare, either through education or hands-on experience in medical settings.

• Proficiency with CRM systems, emphasizing detail and data accuracy.

• Fluency in English, both written and spoken.

• Availability to work primarily during US Eastern Time hours (EST).

• Commitment to a 5-day workweek (schedule may vary based on operational requirements).

• Reliable high-speed internet and a suitable home office setup (equipment for calls and a quiet workspace).

• Capability to work under a B2B contract from countries within the European Union.

• Strong communication skills characterized by empathy and clarity.

• Ability to maintain composure and professionalism in challenging situations.

• High degree of responsibility and ownership.

• Excellent organizational and prioritization abilities.

• Flexibility to adapt to changing processes and workflows.

• Preferred: Experience in healthcare, telehealth, or medical administration.

• Preferred: Experience interacting with patients, healthcare providers, or pharmacies.

• Preferred: Familiarity with prescription workflows.

🏝️ Benefits

• Fully remote collaboration (based in Europe) under a B2B model.

• Health insurance reimbursement following the probation period.

• Compensation for sports and wellness activities.

• 19 paid vacation days each year.

• An additional 3 wellness days annually.

• Paid sick leave for the first 5 working days.