Administrative Assistant – Appeals Specialist

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee and monitor tasks related to appeals from the start to resolution.

• Perform regular and professional follow-ups through phone and email with both internal teams and external stakeholders.

• Ensure that deadlines are adhered to by maintaining organized tracking and escalating issues promptly when necessary.

• Thoroughly document all communications and updates within the firm's systems.

• Keep appeal status reports and logs updated using Excel and other internal software.

• Work autonomously while remaining responsive and accountable to management.

⛳️ Requirements

• Outstanding follow-up and organizational capabilities.

• Excellent phone communication skills and confidence in making frequent outbound calls.

• Demonstrated ability to work remotely with responsibility and minimal oversight.

• Proficient in navigating Excel and quickly learning new software applications.

• High attention to detail and strong time management abilities.

• Previous experience in positions that require high-volume follow-up, tracking, or management of cases/statuses.

• Background in administrative, operations, insurance, healthcare, collections, or compliance roles is advantageous.

• Familiarity with spreadsheets or tracking tools for workflow management.

• Prior experience at a law firm is not necessary.

• Comprehensive training will be provided.

🏝️ Benefits

• Comprehensive training provided.

• Remote work setting with clear expectations and support.

• Opportunity for growth within a litigation-focused legal team.

• Annual performance evaluations with the possibility of salary increases.

• Flexible working hours.

• Medical Insurance available through Cigna Healthcare; various plans available, with partial payment from the Firm for the employee.

• Complimentary outpatient mental health services with no copays.

• Optional Dental & Vision Insurance.

• Optional Voluntary Life and Disability Insurance.

• Optional Voluntary Accident Insurance.

• Optional Critical Illness Insurance.

• Optional Cancer Insurance.

• Optional Hospitalization Insurance.

• Optional Health Savings Account.

• Optional Flexible Spending Account.

• 401k available after one calendar year of employment.

• Paid time off (PTO).