Administration Coordinator

This is a fully remote position, open to applicants in Australia, +1 more country.

📋 Description

• Oversee and manage the service schedule for both field and in-house service assignments.

• Establish and nurture robust customer relationships, ensuring that expectations are met and conducting follow-ups after service.

• Regularly communicate with Channel Partners and Area Sales Managers about service operations within their regions.

• Collaborate with service technicians to guarantee the prompt submission of service documentation, including invoices and reports.

• Accurately generate, maintain, and close service tickets.

• Maintain a local log of service activities not captured by system reports, such as actuator commissioning and preventive maintenance.

• Organize all service documentation in a centralized and easily accessible server location.

• Undertake additional tasks as assigned to assist the service team and support business operations.

⛳️ Requirements

• Strong technical aptitude with the capability to understand and interpret electrical schematics and wiring diagrams.

• Technical degree or equivalent experience is required.

• Outstanding customer service and communication abilities.

• Demonstrated capacity to multitask and prioritize effectively.

• Proficiency in Microsoft Office applications and MTMS is essential.

🏝️ Benefits

• Employees have the flexibility to work remotely.

• A meticulously crafted training program is in place.

• A supportive and experienced community of colleagues is available for assistance.