Admin Assistant, Receptionist – Real Estate

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as the primary point of contact for the real estate agency.

• Respond to incoming calls, assess caller needs, and guide them to the appropriate team member.

• Return missed calls, follow up on general inquiries, and initiate outbound calls to clients, tenants, or tradespeople.

• Take comprehensive messages, record lead information, and log inquiries for follow-up.

• Address basic questions related to property listings, inspection schedules, and appointment bookings.

• Organize and schedule appointments, property viewings, and meetings.

• Conduct friendly yet assertive follow-up calls to tenants concerning rent arrears.

• Update client profiles, call logs, and incoming inquiries within the CRM.

• Collaborate with agents and property managers to relay essential information.

• Manage email correspondence, perform basic data entry, and maintain file organization.

⛳️ Requirements

• Exceptional verbal and written English communication skills.

• Friendly, confident, and professional phone demeanor.

• Quick learner capable of transitioning between phone calls, administrative duties, and system updates.

• Highly reliable and trustworthy in managing sensitive client information in a remote setting.

• Prior experience with PropertyTree is a significant advantage.

• Resourceful and eager to develop, with an openness to feedback.

• Demonstrated ability to effectively utilize Generative AI and automation tools to improve daily productivity, draft communications, and streamline administrative tasks.

• Previous experience in supporting the Australian Real Estate industry is a considerable asset.

• Background in a receptionist, front desk, or customer service role that heavily involves phone communication.

• Dependable high-speed internet connection.

• Secure work-from-home arrangement.

• Ability to work during Victorian business hours (AEST/AEDT).

🏝️ Benefits

• Remote work opportunity.

• Work-from-home setup.

• Ability to operate during Victorian business hours (AEST/AEDT).