ADA Leave Specialist

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Interpret and convey company policies and practices related to Leave of Absence, ADA, and religious accommodations.

• Inform employees and managers about relevant policies and practices.

• Serve as the primary contact for employees concerning ADA and religious accommodation requests.

• Participate in the interactive accommodation process.

• Document, implement, and communicate final decisions as necessary.

• Act as a subject matter expert on Federal and State accommodation and benefit regulations and guidelines.

• Monitor ADA accommodation end dates and engage with employees on subsequent steps.

• Assist with payroll inquiries related to paid time off policies and procedures.

• Aid in fulfilling annual local, state, and Federal audit requirements.

• Update systems to comply with state and Federal paid time off laws.

• Address ADA and Leave inquiries within established service level agreements (SLAs).

• Record cases reported both within and outside the case management system according to standard SLAs.

• Support other HR departments with TP Client and Workday ticket volume.

⛳️ Requirements

• Bachelor’s degree in business or HR-related field preferred.

• Experience in a call center / contact center environment.

• Over 2 years of experience in Human Resources, primarily focusing on Employee Relations and Investigations.

• Proven experience in managing multiple, concurrent, high-priority employee relations activities with an emphasis on providing clear guidance and executing timely and consistently.

• Ability to assess concerns holistically, foresee potential issues, and identify root causes through active listening and thoughtful inquiry.

• Capability to collaborate with relevant teams to facilitate resolution.

• Proficient in detailing and documenting case notes, investigation summaries, and communication with employees and partners.

• Ability to work independently and as part of a team while fostering strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.

• Exceptional verbal and written communication skills.

• Strong understanding of and ability to communicate regarding Federal, state, and local regulations; ADA, FMLA, Leave of Absence procedures, religious accommodations, and pregnancy accommodations.

• Unwavering commitment to TP USA Values.

• Process Excellence.

• Collaboration.

• Communication.

• Emotional Intelligence.

• Open-Mindedness.

• Critical Thinking.

• Solution Orientation.

• Entrepreneurship.

• AI Proficiency.

• Data Literacy.

🏝️ Benefits

• Comprehensive health benefits, which may encompass medical, vision, and dental coverage.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• Flexible Spending Account (FSA) plans.

• Retailer discounts.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.