This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Provide administrative and collection assistance to the Regional Credit Manager and the designated portfolio.

• Collaborate with sales and administrative teams to drive sales, achieve cash flow objectives, and minimize delinquent receivables and bad-debt losses.

• Attend to customer inquiries and foster customer relationships.

• Engage with customers to resolve outstanding invoices, maintain cash flow, and ensure a low Days Sales Outstanding (DSO).

• Communicate account status, payment updates, disputes, and credit holds to branch managers, sales staff, regional leaders, and regional credit managers.

• Escalate unresolved accounts to the Regional Credit Manager, Branch Manager, or Vice President of Sales.

• Update account and invoice notes based on current account status.

• Provide timely responses to both internal and external customers.

• Examine unapplied payments, miscellaneous receipts, overpayments, and short-paid invoices.

• Investigate and resolve issues related to incorrect cash applications.

• Address credit hold requests and release orders based on customer payment commitments.

• Approve or deny requests for credit hold overrides.

• Perform additional duties as assigned.

⛳️ Requirements

• 1-3 years of experience in credit and collections or billing, along with basic accounting and finance knowledge.

• A High School diploma or GED is mandatory.

• Capability to work during Pacific Time Zone business hours.

• Previous experience in building materials distribution, construction, or insulation is advantageous.

• Exceptional written and verbal communication skills.

• Strong attention to detail, with a proven track record of integrity and professionalism.

• Proficiency in Microsoft Office, Outlook, and High Radius.

• Travel requirements are less than 5%.

• Ability to operate in a standard office environment, which includes standing, bending, lifting boxes or packages under 10 lbs., and prolonged sitting.

• Regularly inputting and retrieving data into and from an automated/computer system.