Accounts Receivable Analyst

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Gather cash for outstanding accounts receivable and follow up with clients until payment is achieved.

• Investigate accounts receivable issues, reconcile payment remittances, and address billing discrepancies.

• Reduce bad-debt write-offs and maximize cash collections while accommodating customer needs.

• Execute cash-on-account activities, escalations, credit assessments, and related duties within service-level expectations.

• Familiarize yourself with customer ordering platforms and understand billing integration processes.

• Identify, suggest, and implement process enhancements, including automation possibilities.

• Develop standard operating procedures for high-effort accounts and conduct root-cause analysis.

• Organize and prioritize tasks to meet service-level agreements, goals, and objectives.

• Engage with customers regarding overdue invoices and lead conference calls to address issues.

• Provide ad hoc reports and statements to both internal and external clients.

• Negotiate payment arrangements or settlements for significantly overdue balances following established guidelines.

• Present account-reconciliation results to customers and internal stakeholders, including Sales, Customer Setup, Contract Gateway, and leadership teams.

• Communicate directly with customer Accounts Payable supervisors, managers, and directors.

⛳️ Requirements

• A minimum of 1 year of relevant experience in accounts receivable, accounting, finance operations, or a similar support position.

• Proficient in Microsoft Excel, including pivot tables, VLOOKUP, and filters.

• Experience with or willingness to learn ERP or accounting software like Oracle, SAP, or NetSuite.

• Strong attention to detail and a high level of accuracy in data entry and reconciliation.

• An analytical mindset capable of identifying trends and anomalies in financial data.

• A proactive and resourceful approach to problem-solving with a strong focus on customer service.

• Effective written and verbal communication abilities.

• Eagerness to learn new systems and processes in a dynamic environment.

• Strong organizational skills with the ability to juggle multiple priorities and competing deadlines.

• Capability to analyze data sets and derive conclusions based on trends.

• Proven ability to accurately follow established procedures.

• Experience with collection software such as Webcollect or GetPaid.

• Understanding of accounts receivable aging, cash application, and reconciliation best practices.

• Proficiency with the Microsoft 365 suite.

• Familiarity with various customer billing and invoicing methods.

🏝️ Benefits

• An inclusive culture supported by associate-led Business Resource Groups.

• Flexible paid time off (22 days).

• Holiday Schedule featuring 7 observed paid holidays.

• Discounts for online and retail purchases.

• Company-matched 401(k) plan.

• Programs dedicated to physical and mental health wellness.