Accounts Receivable Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Prepare and dispatch precise invoices, statements, and accompanying documentation.

• Maintain comprehensive customer records, including billing addresses, contact details, payment terms, tax information, and account modifications.

• Evaluate or assist in determining customer credit limits and payment conditions.

• Review bank activities, lockbox data, checks, ACH payments, wire transfers, credit card transactions, and remittance information.

• Manually record and allocate customer payments using Sage 100.

• Investigate and resolve issues related to unapplied cash, short payments, overpayments, deductions, and misallocated payments.

• Track aging reports and uphold a consistent collection routine.

• Communicate with customers via phone and email concerning invoices, balances, payment agreements, disputes, and overdue accounts.

• Keep collection notes, promise-to-pay dates, and updates on account status.

• Investigate discrepancies in invoices and collaborate with sales, operations, and accounting to settle disputes.

• Process and apply authorized credit memos, customer credits, adjustments, and write-offs.

• Reconcile customer accounts, the AR subledger, revenue accounts, and related general ledger activities.

• Generate AR aging, collection, dispute, and cash receipt reports for management review.

• Provide occasional administrative assistance to company leadership, including scheduling, document preparation, and follow-up coordination.

• Manage the complete accounts receivable desk for a well-established mid-sized US company, ensuring accuracy in cash flow, customer accounts, and billing records.

⛳️ Requirements

• Recent, long-term, hands-on experience in full-cycle accounts receivable with a stable employment history.

• Personally managed collections, manual cash applications, credit terms, credits, disputes, and reconciliations, ideally within a one- or two-person AR team.

• Recent experience supporting a US-based company or directly communicating with US customers.

• Clear and easily understood spoken English for unscripted customer interactions, along with strong written English skills.

• Proficiency in Excel and familiarity with accounting or ERP systems, with a solid understanding of debit and credit principles.

• Comprehensive knowledge of full-cycle accounts receivable: invoicing, cash application, collections, aging, and reconciliation.

• Basic understanding of accounting principles and debit and credit mechanics.

• Experience with Sage 100 or similar ERP systems, Microsoft Excel, Outlook, and the Microsoft Office Suite.

• Proficient in payment research across checks, ACH, wires, lockbox, and credit card remittances.

• Computer with a minimum of 8GB RAM and an Intel i5 or AMD Ryzen 5 processor or higher.

• Internet connection with a speed of at least 40MBPS.

• Headset equipped with an extended noise-canceling microphone and a webcam.

• Backup computer and internet connection available.

• A quiet, dedicated workspace at home.

• Reliable internet connection.

• Personal computer with an Intel Core i5 or equivalent or higher.

• Capacity to work 40 hours per week, Monday to Friday, from 6:00 AM to 3:00 PM Pacific Time.

🏝️ Benefits

• No benefits package included.