Accounts Receivable Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver exceptional customer service and resolve account issues for Brookdale clients and team members.

• Investigate and rectify billing discrepancies, disputes, cash applications, and other concerns through routine customer account audits.

• Supply clients and business partners with precise billing details while ensuring a high standard of customer satisfaction.

• Address account inquiries and escalate unresolved discrepancies as needed.

• Support the training of associates regarding Accounts Receivable policies, procedures, and the functionality of company platforms.

• Detect potential issues with customer accounts by analyzing daily, weekly, and monthly reports and queries.

• Carry out additional responsibilities as assigned by the supervisor.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• At least one year of customer service experience in a blended call center setting is essential.

• Experience in a multi-channel product environment is preferred.

• Familiarity with general accounts receivable concepts and systems is required.

• Proficiency in Microsoft Office applications, including Excel and Word, is necessary.

• Must possess strong attention to detail, excellent organizational skills, and accuracy.

• Demonstrated strong verbal and written communication abilities.

• No specific certifications, licenses, or additional special requirements are needed.

• Capability to lift up to 25 pounds is required.

• Interaction with colleagues, residents, or vendors is expected.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• 401(k) retirement plan.

• Associate assistance program.

• Employee discounts.

• Referral program.

• Early access to earned wages for hourly associates (excluding CA).

• Optional voluntary benefits, including ID theft protection and pet insurance.

• Paid Time Off (PTO).

• Paid holidays.

• Company-provided life insurance.

• Adoption assistance.

• Short and long-term disability coverage.

• Flexible Spending Accounts (FSA).

• Health Savings Account (HSA).

• Optional life and dependent life insurance.

• Additional voluntary benefits, including accident, critical illness, hospital indemnity insurance, and legal plans.

• Tuition reimbursement.

• Advances for naturalization fees up to $725 for qualified associates who have been employed at Brookdale for at least a year.