Accounts Receivable Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a substantial volume of incoming and outgoing calls, emails, and messages pertaining to billing and account inquiries.

• Collect payments for services from clients and ensure accurate application to their accounts.

• Follow up on overdue accounts through phone, text, and email communications.

• Investigate and resolve discrepancies in billing and any payment-related issues.

• Identify concerns related to customer accounts, provide appropriate solutions, or escalate issues as necessary.

• Work collaboratively with managers, sales, and operations teams to address billing and account-related challenges.

• Maintain precise and up-to-date records of customer accounts within the CRM system.

• Assist in the reconciliation of accounts to ensure accuracy in billing and payment records.

• Promptly respond to inquiries regarding invoices, balances, and payment status.

• Support internal teams with updates and requests related to accounts.

• Assist the Customer Service Representative and Operations departments while promoting a healthy cash flow and positive customer experiences.

⛳️ Requirements

• Prior customer service experience is preferred.

• Strong high-speed internet connection.

• Good quality microphone/headset.

• Adequate camera for video calls.

• Call center experience is highly preferred.

• Familiarity with customer relationship management (CRM) software is strongly preferred.

• Basic knowledge of office software is necessary.

• Entry-level proficiency with Google Suite, including Gmail, Google Sheets, Google Docs, etc.

• Minimum typing speed of 50 WPM with 90% accuracy; a typing test will be administered.

• Outstanding written, verbal, and interpersonal communication abilities.

• Bilingual proficiency in English and Spanish is preferred.

• Exceptional command of the English language, with clear pronunciation and effective conversational skills.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break.

• Willingness to work a rotating half-day Saturday shift (8:30 AM to 12:30 PM EST), approximately once a month or more as required.

• Must complete a background check and any necessary documentation within two weeks of the start date.

• Required to submit a 2–3 minute video recording or video link speaking in English.

• Applicants must take part in the interview process.

• Must be capable of working remotely from Mexico City, Mexico.

🏝️ Benefits

• 10 days of paid time off (PTO) during the first year.

• 6 US Holidays.

• Paid Training.

• Employee Referral Bonus.

• Aguinaldo Bonus.

• Clear opportunities for growth and advancement.

• Comprehensive and affordable benefits.