Accounts Receivable Coordinator

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Prepare, review, edit, finalize, and distribute client invoices, including electronic billing through client portals and LEDES formats.

• Ensure that invoices are accurate, complete, and submitted punctually in accordance with client billing guidelines, deadlines, and invoicing requirements.

• Respond to standard billing inquiries.

• Assist in resolving invoice discrepancies, rejections, and submission issues by collaborating with clients, attorneys, legal assistants, and internal stakeholders.

• Monitor accounts receivable aging for assigned clients.

• Follow up on outstanding balances, payment commitments, invoice status, and overdue accounts.

• Maintain precise records of billing activities, client communications, collection efforts, payment commitments, and account status.

• Identify and escalate complex, high-risk, disputed, or non-responsive accounts.

• Participate in accounts receivable review meetings with attorneys by preparing account information, documenting action items, and completing assigned follow-ups.

• Build and sustain professional relationships with clients.

• Communicate tactfully and discreetly regarding sensitive payment matters related to outstanding balances and payment terms.

• Assist with additional projects as assigned by management.

⛳️ Requirements

• A minimum of 2 years of experience in billing, accounts receivable, collections, customer-account support, or a related field, ideally within a law firm or another professional-services environment.

• Familiarity with e-billing systems and LEDES invoice formats, such as Legal Tracker, Collaborati, or similar tools, is preferred, but not mandatory.

• Strong analytical and problem-solving abilities.

• Capable of researching routine issues, adhering to established processes, and escalating matters as needed.

• Exceptional written and verbal communication skills.

• Ability to interact professionally with attorneys, clients, legal teams, and firm leadership.

• Strong organizational skills and attention to detail.

• Proficient in managing multiple priorities, client-specific requirements, and recurring deadlines.

• A client-service-oriented mindset paired with sound judgment.

• Ability to maintain confidentiality when handling sensitive client and financial information.

• Strong proficiency in Microsoft Office applications.

• Intermediate to advanced skills in Excel.

🏝️ Benefits

• An opportunity to engage in challenging, dynamic, and highly rewarding work with an inspiring mission.

• A team of intelligent, creative, and dedicated immigration professionals who value respectful and collaborative working relationships.

• An inclusive firm culture that celebrates diverse perspectives, backgrounds, identities, and experiences.

• People-centered workplace policies and flexible work schedules, including options for remote work.

• Competitive compensation.

• Health, dental, vision, and life insurance benefits.

• 401(k) retirement savings plan with employer matching.

• Generous paid time off.

• Casual attire for employees working in person at the Troy or Ann Arbor offices.

• Abundant free food for employees working in person at the Troy or Ann Arbor offices.

• Regular opportunities for exposure to international cuisine and culture for employees working in person at the Troy or Ann Arbor offices.