Accounts Receivable Collector, Business-to-Consumer

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Reach out to customers through phone, email, or written communication regarding overdue account balances.

• Examine account histories, billing information, payment status, and notes while interacting with customers.

• Clarify balances, due dates, payment expectations, and available resolution options.

• Negotiate payment plans within established guidelines.

• Record collection activities, customer interactions, disputes, and follow-up actions in the appropriate systems.

• Investigate account issues and collaborate with internal teams to resolve billing discrepancies or payment concerns.

• Oversee assigned accounts and consistently follow up to facilitate resolution and minimize aging balances.

• Escalate complex, sensitive, or unresolved accounts following established procedures.

• Ensure compliance with company policies and relevant consumer collection regulations.

• Assist with reporting requirements, account evaluations, and process enhancement initiatives.

• Achieve individual and team productivity, quality, and collection performance goals.

• Execute other duties as assigned.

⛳️ Requirements

• 1-2 years of experience in accounting, finance, and/or collections-related positions.

• Proven proficiency in Microsoft Office and experience with account management or billing systems.

• Must reside in Arizona or Ohio.

• Willingness to work Monday through Friday from 7 AM to 3:30 PM Arizona Time.

• Familiarity with consumer collections practices and payment arrangement procedures.

• At least 2 years of experience in a high-volume call center setting.

• Excellent verbal and written communication skills.

• Capability to manage challenging conversations professionally and empathetically.

• Strong attention to detail and accuracy in account evaluations and documentation.

• Basic problem-solving and conflict resolution abilities.

• Competence in handling a high-volume workload and prioritizing follow-up actions.

• Understanding of the healthcare industry, including Medicaid, Medicare, and third-party insurance.

• Ability to balance customer service with accountability for payment collection.

• Comfort in working with performance targets, aging reports, and follow-up metrics.

• Skill in identifying account issues and coordinating with internal partners for resolution.

• High school diploma or GED is required.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.